JACQUES SAWADOGO
New York
Summary
Detail-oriented examiner specializing in thorough evaluations and assessments. Demonstrated ability in business management and data analysis, translating patterns into actionable insights for improved customer satisfaction. Excellent communication skills foster examination integrity and stakeholder collaboration. Recent graduate with a strong foundation in research and policy analysis.
Overview
9
9
years of professional experience
1
1
Certification
Work History
License Examiner
New York State Liquor Authority
New York
03.2025 - Current
- Familiarized with laws and regulations governing Alcohol Beverage Control.
- Investigating and thoroughly reviewing applications for completeness, identifying discrepancies, and assessing compliance with regulations.
- Interacting with Applicants and their representatives by advising and inquiring about required items and assuring respect of deadline for each application.
- Communicating with supervisors, assuring protocols are followed and tasks are performed professionally with timeline.
- Proficiency in Computer systems usage for data entry, uploading, scanning documents and preparing reports and reviews for the Licensing Board.
Owner of Computer Store
Eclat Electronic Equipment
Ouagadougou
03.2016 - Current
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Developed and maintained strong client relationships, resulting in repeat business and referrals.
- Identified new opportunities for growth, expansion, and diversification.
- Developed policies and procedures for the organization.
- Oversaw budgeting and financial management.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Delivery Courier
Amazon, Instacart
New York
02.2020 - 01.2024
- Adhered to company policies and procedures during each shift.
- Cultivated strong customer relationships through proactive problem-solving and courteous service.
- Minimized customer complaints by delivering timely updates and maintaining clear communication.
- Collaborated with team members to coordinate large-scale deliveries and enhance operational efficiency.
Information Technology Specialist
United Training Academy
03.2022 - 06.2022
- Acquired knowledge in computer networking fundamentals and wireless technologies.
- Established network profiles, security permissions, and file sharing systems for efficient access.
- Resolved complex hardware and software issues promptly to minimize user downtime.
- Optimized system performance through strategic implementation and maintenance of upgrades.
Education
Master of Arts - International Relations and Global Security
American Public University System
Charles Town, WV02.2025
Master of Arts - Law
University of Ouaga II
Ouagadougou, Burkina Faso11.2016
Bachelor of Arts - Law
University Of Ouaga II
Ouagadougou, Burkina Faso10.2015
Skills
- Research and analysis
- Team leadership
- Legal compliance
- Accuracy and precision
- Problem-solving
- Data verification
- Recordkeeping
- Effective communication
- Cross-cultural competence
- Technical proficiency
- Customer service
- Management skills
- Privacy protection
- Confidentiality
- Organization
- Analytical and critical thinking
Certification
- CompTIA IT Fundamentals+, 05/22
- CITI Program: Social & Behavioral Research - Basic/Refresher, 07/24
Languages
french
Native/ Bilingual
English
Native/ Bilingual
Timeline
License Examiner
New York State Liquor Authority
03.2025 - Current
Information Technology Specialist
United Training Academy
03.2022 - 06.2022
Delivery Courier
Amazon, Instacart
02.2020 - 01.2024
Owner of Computer Store
Eclat Electronic Equipment
03.2016 - Current
Master of Arts - International Relations and Global Security
American Public University System
Master of Arts - Law
University of Ouaga II
Bachelor of Arts - Law
University Of Ouaga II
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