Curistal Briscoe

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
• Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
• Designed business plan to define concept, short-term and long-term goals and strategies.

• Responded to customer requests and directed to merchandise
• Assisted on sales floor as needed to maintain service standards
• Received customer payments
• Reported security and service incidents to management
• Trained new cashiers on procedures, customer service and sales techniques
• Processed customer returns
• Greeted customers promptly
• Operated a cash register for cash, check and credit card transactions with 100% accuracy
• Engaged with customers in a sincere and friendly manner
• Strategically scheduled team members to maintain optimal staffing levels at all times

• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Analyzed financial records to verify accuracy of tax returns.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.
• Assessed client tax situations to determine best filing options.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Educated clients on tax planning strategies, helping them save money in future years.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

• Adhered to company safety standards, including food quality and sanitation procedures
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
• Engaged in suggestive selling and other sales techniques
• Assisted guests with finding items
• Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability
• Proofed dough and baked breads, cookies and other bakery products
• Delivered quality service by providing a warm and welcoming environment
• Proactively prepared for large parties and reservations, anticipating planning and staffing needs

I own my own Confectionery and Gormet Candided Apples Business.

• Skillfully promoted items on beverage lists and restaurant specials
• Negotiated product prices, availability, distribution and delivery deadlines
• Established and maintained a positive work environment
• Addressed guest concerns and resolved all issues to guests’ satisfaction
• Received, inspected and logged all products for accuracy of shipment, temperature and quality
• Operated all kitchen equipment adeptly
• Maintained clean dining room, lobby and service areas at all times
• Inventoried and restocked items throughout day
• Engaged in suggestive selling and other sales techniques
• Maintained high standards of cleanliness and sanitation

• Directed calls to appropriate individuals and departments
• Scheduled weekly inventory pickups and deliveries with vendors
• Developed reputation as an efficient service provider with high levels of accuracy
• Routinely answered customer questions regarding merchandise and pricing
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
• Described product to customers and accurately explained details and care of merchandise
• Recommended alternative items if product was out of stock