CLOUD COMPUTING & CODING
JACQUES VANEL SIEWE MBOUWE
HelpDesk Support
2420 Mockingbird Ct, Northlake,TX
Summary
Terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses 2 years of experience in customer service\helpdesk support and knowledge of computer hardware and software applications. In addition, currently studying for an Associate degree in Computer science and planning on pursuing studies for a bachelor degree.
Overview
2
2
Languages
2
2
Certifications
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Quality Control Technician
POLY AMERICA
Grand Prairie, TX
11.2019 - 01.2021
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Generated detailed reports outlining results and recommendations.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Conducted data review and followed standard practices to find solutions.
- Documented findings and entered into computer/tablet for tracking.
- Recorded and organized test data for report generation and analysis.
Help Desk Technician
Fresh Express
Grand Prairie, TX
01.2019 - 11.2020
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Used remote access to perform troubleshooting when needed.
- Completed troubleshooting and repair when computers had problems.
- Recommended computer products and applications to improve productivity.
- Performed tests of functionality, security and performance of different workstations and devices.
Education
High School Diploma -
Dunbar High School
Washington, DC 08.2015 - 08.2016
No Degree - Computer Science
Montgomery College
Rockville, MD 08.2016 - 12.2018
No Degree - Computer Science
Tarrant County College
Fort Worth, TX 01.2019 - Current
Skills
Good customer service skills
Excellent telephone skills and good ability to use Remote Access
Strong knowledge of viruses, application glitches, and hardware issues
Patient and able to walk customers through troubleshooting and repair process
Good analytical and troubleshooting abilities
Keeps abreast of changes in technology
Good understanding of installations and updates
Certification
COMPTIA A+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Quality Control Technician
POLY AMERICA
11.2019 - 01.2021
Help Desk Technician
Fresh Express
01.2019 - 11.2020
No Degree - Computer Science
Tarrant County College
01.2019 - Current
No Degree - Computer Science
Montgomery College
08.2016 - 12.2018
High School Diploma -
Dunbar High School
08.2015 - 08.2016