Jacquese Simon
Chicago,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer sservice industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
donvenmuehle
Lake Zurich, IL
10.2021 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
CNA
Presence Health
Chicago, IL
09.2019 - 12.2020
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Managed and maintained patient rooms, shared-living areas, and nursing stations.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
Teacher's Assistant
two rivers head start
Elgin, IL
08.2018 - 08.2019
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
Education
High School Diploma -
Larkin High
Elgin, IL05.2007
Skills
- Credit card payment processing
- Report creation
- Report generation
- Store maintenance
- Microsoft Office expertise
- Courteous demeanor
- Business development understanding
- Quality assurance controls
Timeline
Customer Service Representative
donvenmuehle
10.2021 - Current
CNA
Presence Health
09.2019 - 12.2020
Teacher's Assistant
two rivers head start
08.2018 - 08.2019
High School Diploma -
Larkin High