Lionel Hector
Linden,NJ
Summary
Enthusiastic Insurance Agent with excellent client management and insurance plan promotion. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Focused and analytical with passion for client satisfaction and team goal achievement.
Overview
9
9
years of professional experience
Work History
Service Manager
Midas
05.2022 - Current
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
Asisstant Manager
Mavis Tire
03.2020 - 05.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
Delivery Driver
Amazon
02.2019 - 03.2020
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Life Insurance Agent
Transamerica Life Insurance Company
07.2018 - 01.2020
- Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
- Met with customers to provide information about available products and policies.
- Upsold additional products and services after identifying customer needs and requirements.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Life Insurance Agent
Primerica
02.2015 - 07.2018
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
- Met with customers to provide information about available products and policies.
- Responded to customer calls to swiftly resolve issues and answer questions.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Education
Bachelor of Science - Cyber Operations And Warfare
UCF
10.2023
Associate of Science - Health Sciences
Seminole State College of Florida
Sanford, FL04.2019
Skills
- Quotes and sales
- Public Speaking
- Insurance Knowledge
- Insurance Product Expertise
- Market Strategy
- Product Sales
Timeline
Service Manager
Midas
05.2022 - Current
Asisstant Manager
Mavis Tire
03.2020 - 05.2022
Delivery Driver
Amazon
02.2019 - 03.2020
Life Insurance Agent
Transamerica Life Insurance Company
07.2018 - 01.2020
Life Insurance Agent
Primerica
02.2015 - 07.2018
Bachelor of Science - Cyber Operations And Warfare
UCF
Associate of Science - Health Sciences
Seminole State College of Florida