Jacquetta Bush
Oklahoma City,OK
Summary
Highly capable administrative para-professional with more than 30 years of office management experience in multiple healthcare settings. Proficient in performing clerical and administrative activities, including payroll, data entry, medical record keeping and receptionist duties. A compassionate professional with a natural ability to put people at ease, and in addition, continually seeking new opportunities to broaden knowledge and abilities. Flexible and hard-working, applies maximum effort to assigned tasks. Extensive work-related training facilitates the delivery of exceptional customer service and the ability to remain organized when working under pressure.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Central Scheduling Specialist
Integris Medical Centers
12.2025 - Current
- Scheudile , reschedule, and cancel patient appointment
- Coordinate Provider scheduled abd appointment availability
- Schedule follow-up appointments
- Verify patient demographic, insurance and referrl information
- Handel urgent scheduling request and prioritize appointments appropriately
- Collect copays or other payments
- Answer high volume of incoming calls
- Handled sensitive information with discretion, following HIPAA guidelines closely.
- Processed prescription refill requests in collaboration with healthcare providers.
- Facilitated communication between patients, doctors, and other medical staff.
Administrative Assistant II
State Department of Health
02.2024 - 07.2025
- Review returned mail, search for updated addresses to re-mail letters
- Organize and prepare daily worklist for RN's
- Perform data entry, print and mail letters, fax information, prepare/scan/file charts
- Manage incoming faxes and file documents, call providers/birthing facilities as needed to verify and update information on Newborn screen filter paper
- Assist with the management of newborn hearing equipment
- Assist in quality improvement initiatives, training other staff
- Coordinate development of education packets and maintain supply of packets
- Review case management system for repeat and or updated screening results
- Answer incoming and outgoing phone calls, response to incoming emails
- Update and maintain various program databases
- Maintain and update diagnostic codes for open and close charts
- Newborn Screening Program
- Newborn Screening Program
Claims Processor
SDE
01.2023 - 12.2023
- Process approved In State and Out of State travel request, overseen fleet reservation in Motor pool for state vehicle reservations, update employee's personal information in Concur Travel Solution system, Process end of month travel report updated travel spreadsheet.
- Maintain Data spreadsheet for invoices from Bank of America, American Express and State of Oklahoma purchasing card, match invoices with bank statements, Process and Scan TP vouchers to OMES, Prepare and process school payments reconciliation for comptroller staff to complete, complete and filed end of month reports for NIC, Ran end of month Generic Analysis report for BOA, match receipts and locate supporting documents for end of month allocation report in Works, process daily allocation and details edits in works from Oklahoma purchasing card purchases as well updating spreadsheet with allocations, receipts and purchasing history.
Medical Review Unit Coordinator
OHCA
01.2019 - 12.2022
- Efficiently provided administrative and clerical support within a high-demand department that requires great attention to details during performance of copying, filing, reception, record keeping, data entry, distribution of incoming mail.
- Routinely submit DME/ Medical report, Assist with Prior Authorization amendment, Pend Occupational and Physical prior authorization. Organize office supplies and maintain a variety of critical documents including task list. History check for submission of Speech evaluations. Process videos in ICE for therapist. Amend new PA request. Submit Private duties nursing request. Process Retro PA's, Schedule meeting within MAR unit. Back up for Analysts with assistance on TC/26 modifiers, Search for scheduling fee. Update pricing on members PA request.
Human Resources Coordinator
OHCA
03.2022 - 10.2022
- Prepares, processes and reviews personnel actions and reports concerning state employees and applicants for state positions; ensures compliance with applicable laws and rules concerning appointments, promotions, demotions, transfers, separations and other actions.
- Maintains a comprehensive system of employee personnel, benefit and related records ensuring compliance with applicable federal and state laws, rules and regulations.
- Performs agency recruiting activities; prepares recruiting announcements or other information concerning job vacancies; provides job counseling to prospective employees.
- Maintain employee's information in Workday, Netaccess, as well as filing in ApplicationXtender
Administrative Assistant BH Unit
OHCA
01.2017 - 12.2019
- Efficiently provided administrative and clerical support within a high-demand department that requires great attention to details during performance of copying, filing, reception, record keeping, data entry, mail out.
- Accurately processed payroll within company standards. Maintained excellent telephone etiquette while managing multiple tasks that included providing needed information to staff and members. Utilized excellent customer services.
- Health Risk Assessment, Travel requests, Mail outs for PASARR and TEFRA. Create and upload Prior authorization in Atlantes, Assist Providers with IMD status. Organize office supplies and maintain a variety of critical documents including task list. Create requisitions in the Internal Requisition system. Upkeep departments Budget spreadsheet, maintain Purchasing card receipts and reports. Research availability of open facility beds.
Billing Clerk
Asbury Medical Supply
01.2013 - 12.2015
- Employ superior organizational skills and computer proficiency to properly and precisely manage Medicare and Medicaid paperwork submissions, verification of clients' insurance eligibility information and pre-certifications for good and services. Effectively and efficiently manage patient calendar for delivery of durable medical equipment. Implement strong communication skills to promptly and courteously assist callers' inquiries.
- Routinely utilize comprehension of insurance plans, pre-authorizations, and billing and coding to manage paperwork, organize files, and provide general support of the operation. Focused and dedicated to service, excels at prioritizing, multitasking, and maintaining the record keeping system.
Customer Service Representative
Sooner Care Help Line
01.2009 - 12.2012
- Competently and effectively disseminated information via telephone on average at 120 calls daily. Effectively communicated responses to callers' inquiries to frequently asked questions such as enrollment and eligibility status. Excellent ability to focus while addressing caller's needs.
Lead Educator-Infant Area
Crown Heights Child Development Center
01.2007 - 12.2009
- Age-appropriate curriculum for children 6 weeks to 2.5 years old. Created nurturing setting and used proper communication and collaboration between staff and parents. Excelled in leading in an environment requiring flexibility and hard work. Provide administrative support consisting of organizing the office for efficiency and routine activities for 20 employees.
Office Coordinator
ResCare, Inc.
01.1996 - 12.2007
- Accurately and effectively provided administrative and clerical support including copying, filing, reception, record keeping, data entry, payroll processing and routine correspondence and reports. Performed in a fast paced environment with multiple priorities and worked with diverse individuals both within the company and with partners.
- Responsible for aspects of payroll processes for 200 employees, including issuing manual checks, handling garnishments and child support orders. Maintain payroll operations by following policies and procedures, calculating changes to payroll, check requests and reimbursements. Ensure timely and accurate processing of payroll records by compiling, organizing and entering data into payroll system. Maintain employee confidence and protect payroll operations by keeping information confidential.
- Coordinate inventory orders and office supply acquisitions. Tasks include tracking budgetary items such as organization bank card use records, most cost-effective services and products, facilities expenses and bill pay, knowledge of vendor parameters, maintenance of service vehicle.
- Create, organize, and maintain a variety of critical documents including client documentation and employee background checks and other records. Adeptly handling administrative matters such as handling sensitive material and maintaining confidentiality, along with processing travel paperwork and reimbursements. Utilizing functional knowledge of electronic medical record keeping and maintain client database.
Education
Associates Degree - General Education requirements
Rose State College
Midwest City12-2016
Associates Degree - Occupational Studies
Heritage College
Oklahoma City01-2009
High School Diploma - undefined
Wewoka High School
Wewoka05-1996
Skills
- Microsoft Office
- Word
- Excel
- Outlook
- Teams
- NICE
- EPIC
- Data entry
Certification
Notary Public, State of OklahomaPurchasing Card
Timeline
Central Scheduling Specialist
Integris Medical Centers
12.2025 - Current
Administrative Assistant II
State Department of Health
02.2024 - 07.2025
Claims Processor
SDE
01.2023 - 12.2023
Human Resources Coordinator
OHCA
03.2022 - 10.2022
Medical Review Unit Coordinator
OHCA
01.2019 - 12.2022
Administrative Assistant BH Unit
OHCA
01.2017 - 12.2019
Billing Clerk
Asbury Medical Supply
01.2013 - 12.2015
Customer Service Representative
Sooner Care Help Line
01.2009 - 12.2012
Lead Educator-Infant Area
Crown Heights Child Development Center
01.2007 - 12.2009
Office Coordinator
ResCare, Inc.
01.1996 - 12.2007
High School Diploma - undefined
Wewoka High School
Associates Degree - Occupational Studies
Heritage College
Associates Degree - General Education requirements
Rose State College