Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacquetta Keller

Fort Worth

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Cxperts
Cheyenne
10.2024 - Current
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Radial
King Of Prussia
04.2018 - 10.2024
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Home Depot
Fort Worth
06.2011 - 04.2018
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

Associate of Applied Science -

Tarrant County College
Fort Worth, TX
05-2028

Skills

  • Customer service
  • Data entry
  • Technical support
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Attention to detail
  • Script adherence

Timeline

Customer Service Representative

Cxperts
10.2024 - Current

Customer Service Representative

Radial
04.2018 - 10.2024

Customer Service Representative

Home Depot
06.2011 - 04.2018

Associate of Applied Science -

Tarrant County College
Jacquetta Keller