Jacquetta Lay

Results-driven professional with strong customer service skills, adept at resolving inquiries and managing accounts. Committed to enhancing customer satisfaction through tailored financial solutions and proactive problem-solving.

• Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.