Jacquetta Lewis
Americus,GA
Summary
Customer focused Retail Manager with over 20 years of experience in building employee and customer relationships while maintaining company standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Merchandising Manager
Harveys Supermarkets
Americus, GA
06.2020 - Current
- Directs and supervises staff performance.
- Responds to customer inquiries and provides service tailored to the individual needs of the customer.
- Identifies appropriate solutions to minimize issues and quickly solve problems.
- Displays merchandise for upcoming sales to help increase basket size by utilizing varied cross- merchandising techniques.
- Assists store manager and management team with day to day processes including Front End Operations, Grocery Center Store ordering and product placement as well as monitoring fresh departments to assess and ensure cleanliness, adequate stock levels, merchandising opportunities, and adherence to Food Safety, Audit, and AP Standard Guidelines.
- Oversaw training and development of In Store Reset Team to ensure proper planogram placement updates.
- Directly involved with hiring and training of new associates.
Evening Manager
Harveys Supermarkets
Americus, GA
10.2017 - 06.2020
- Answered customer questions and addressed concerns quickly and courteously to maintain customer satisfaction.
- Assisted store management with nightly closing procedures to ensure successful openings for the following day.
- Oversaw front end, stock crew, and department closing procedures to encourage productivity and company standards.
Education
Bachelor of Arts - Psychology
Georgia State University
Atlanta, GA05.2008
Skills
- Problem solving
- Interpersonal communication
- Multitasking
- Work ethic
- Critical thinking
- Customer outreach
Volunteer Work
3 Year Senior Volunteer at Atlanta based Forever Family, Inc , formerly known as AID to Children of Imprisoned Mothers while obtaining degree at Georgia State University.
Certification
Certified Food Safety Manager
Food Safety
Certified November 10, 2017
Timeline
Store Merchandising Manager
Harveys Supermarkets
06.2020 - Current
Evening Manager
Harveys Supermarkets
10.2017 - 06.2020
Bachelor of Arts - Psychology
Georgia State University
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