Jacquetta Shackelford
Birmingham,AL
Summary
Self-directed healthcare worker that's knowledgeable in customer service practices, payment processing, medical billing, and phlebotomy. Collects and validates patient demographics, prepares medical charts, conducts insurance verification, and have some lab knowledge as well. Detail-oriented team player comfortable working independently. Committed to achieving company objectives and providing excellent assistance to patients.
Overview
10
10
years of professional experience
Work History
Remote CAEC REPRESENTATIVE
Signature Performance-VA Hospital
Nebraska
10.2022 - 01.2024
- Received incoming calls from providers, veterans, and veteran representatives concerning the pay of the hospital visits.
- Made outbound calls to confirm the veterans hospital visit and/or stays.
- Input information for the veterans emergency room visits for their 72 hour notification emergency care reporting for the facility.
- Sent the facilities authorizations for the veterans and also took crisis calls.
Claim Benefit Specialist
Independence Blue Cross
Penn, PA
03.2017 - 06.2022
- Received inbound calls from the facilities and the insurance holders.
- Quoted benefits, check to see when the benefits begin and ended, check to see if their any requirements needed for the CPT code(s).
- Checked to see if claims was paid
- Checked to see if any accumulations was met.
Phlebotomist Technician
American Red Cross
Birmingham
02.2014 - 08.2017
- Traveled with the company during the storms.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
Education
No Degree - Associate Of Allied Health Science
T.A. Lawson State Community College
Birmingham, AL2025
Certification - Phlebotomy
Jeremiah's Hope Academy
Birmingham, AL06.2013
High School Diploma -
Maranathan Academy
Birmingham, AL05.2006
Skills
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Attention to detail
- Patient Care
- Adhere to HIPAA
Timeline
Remote CAEC REPRESENTATIVE
Signature Performance-VA Hospital
10.2022 - 01.2024
Claim Benefit Specialist
Independence Blue Cross
03.2017 - 06.2022
Phlebotomist Technician
American Red Cross
02.2014 - 08.2017
No Degree - Associate Of Allied Health Science
T.A. Lawson State Community College
Certification - Phlebotomy
Jeremiah's Hope Academy
High School Diploma -
Maranathan Academy
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