Jacquez Drake
IT Help Desk
Sacramento,CA
Summary
I'm a dedicated and detail-oriented individual with a strong passion for technology and a keen interest in pursuing a career in IT help desk support. Adept at problem-solving and possessing excellent communication skills. Proven ability to quickly learn and apply new concepts, combined with a customer-centric approach to providing technical assistance. Seeking an entry-level IT help desk role to gain hands-on experience, while bringing a positive attitude and a commitment to delivering exceptional support to end-users. Will have the CompTia Security+ certification by April 30th, 2024.
Overview
5
5
years of professional experience
Work History
Sales and Service Expert
24 Hour Fitness
09.2023 - Current
- Handled calls promptly and with courteous professionalism.
- Maintain working knowledge of products, accounts, representatives, tools and systems.
- Always deliver exceptional customer service, resulting in increased repeat business and client referrals.
- Maintained 90% conversion rate on new contacts by using persuasive communication skills.
Team Leader
Skyline Usa/Anything Is Possible
02.2023 - 07.2023
- Designed strategies and managed campaigns to raise donations for non-profit charities.
- Promoted to leadership position in recognition of strong work ethic and providing exceptional performance in the field.
- Implemented strategies to take advantage of new opportunities.
- Configured Tablets used in the field. Was the go to person for resolving technical issues.
Crew Member
Chipotle
11.2022 - 02.2023
- Uphold high customer service standards.
- Collaborate with team members.
- Keep food preparation area, equipment and utensils clean and sanitary.
Assistant Manager
Big 5 Sporting Goods
04.2022 - 11.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Employed de-escalation strategies and managed high-workloads.
Expeditor
Tahoe Joe's Famous Steakhouse
04.2019 - 12.2021
- Communicated between kitchen and front of house staff
- Handled food safely and kept spaces clean to maintain proper sanitation.
- Addressed concerns or complaints quickly to improve customer service.
- Executed and supervised plate preparation according to temperature and condiment specifications
Education
Associate of Arts - Accounting
American River College
Sacramento, CA05.2019
Skills
IT Soft Skills
- Deliver exemplary customer care
- Adapt with ease to various situations
- Approach problems with a thoughtful mindset
- Offer solutions with a proactive approach
- Excel in effective interpersonal communication
IT Hard Skills
Operating systems
- Windows, MacOS, IOS
Coding languages
- Javascript, HTML, CSS
Application and software development
- GitHub
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sales and Service Expert
24 Hour Fitness
09.2023 - Current
Team Leader
Skyline Usa/Anything Is Possible
02.2023 - 07.2023
Crew Member
Chipotle
11.2022 - 02.2023
Assistant Manager
Big 5 Sporting Goods
04.2022 - 11.2022
Expeditor
Tahoe Joe's Famous Steakhouse
04.2019 - 12.2021
Associate of Arts - Accounting
American River College