JACQUIE DYKMAN

• Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
• Developed creative techniques to provide clients with latest hairstyles.

• Managed day-to-day business operations, and a staff of 4 stylists
• Evaluated suppliers to maintain cost controls and improve operations.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Scheduled customer appointments and rearranged individual time slots to meet demand.

• Expanded salon's service offerings by mastering new techniques in hairstyling, coloring, cutting, waxing and pedicure services.
• Evaluated client needs and recommended treatments and strategies to achieve desired results while maintaining hair health.
• Demonstrated thorough knowledge of all salon products and services.

• Provided hair, skin, and nail services, including full body waxing.
• Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
• Offered professional cuts, color services and extensions to salon customers.

• Montana Islamic Association Member since 2020
• Concentration in Linguistic Anthropology
• Minor in Arabic

Completed 2000 hours of Cosmetology education