Megan Docks
Omaha,NE
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer. Strong communicator, Personable and articulate with a one of a kind Energy in any team setting. Diligent about keeping records accurate and schedules organized.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Self Employed Services
Omaha, Nebraska
03.2019 - Current
- Provided consultations to clients on beauty treatments, products and services.
- Managed appointments through scheduling software program.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Responded to customer inquiries by phone, email, and in person.
Foster Care Provider
Apex
Omaha, NE
05.2020 - 03.2024
- Facilitated meetings with social workers, teachers, therapists, and other professionals as needed.
- Maintained accurate records of progress made by each child in the foster care .
- Adhered to state policies regarding licensing requirements and regulations related to foster care services.
- Developed positive relationships with clients while maintaining professional boundaries.
- Participated in continuing education opportunities related to foster care services.
- Provided crisis intervention and emotional support during challenging times .
Permanent Makeup Artist
Self Employed Services
Omaha, Nebraska
02.2020 - 04.2022
- Performed skin analysis to evaluate skin condition and pigmentation levels.
- Utilized various techniques, including shading, ombre, powder brows and microblading, for permanent makeup application.
- Created aftercare instructions for each client's individual needs.
- Followed safety protocols while performing procedures.
- Provided pre-procedure instructions to ensure a successful outcome.
- Educated customers about permanent makeup options available.
- Ensured compliance with state regulations regarding sanitation standards.
Service Manager
Chipotle Restaurant
Omaha, Nebraska
04.2013 - 07.2019
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Analyzed existing processes for potential cost savings initiatives.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Performed root cause analysis on recurring problems encountered by customers.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Adhered to customer service standards to foster satisfaction and retention.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Education
Associate of Applied Science - Computer Technology (CTMAS)
Metro Community College
Omaha, NE09-2027
Mandt Certification - Health Education
Loving Homes Services, LLC
Bellevue, NE08-2023
CPR/ Bloodborne Pathogens Training - Health Aide
American Red Cross
Omaha, NE02-2022
Cosmetology License - Hair Design
Xenon International Academy II, Inc.
Omaha, NE05-2018
Skills
- Cultivating partnership while managing staff effectivly
- Ability to consistently executed revenue quota through product and services
- Energetic and result oriented
- Asist in complex intellectual advisement
- Expertise in identifying patterns trends and insight to find creative strategic solutions to problems
- Adaptability and responsiveness for changing demands
- Strength in tackling wide range complaints while implementing company procedure
Timeline
Foster Care Provider
Apex
05.2020 - 03.2024
Permanent Makeup Artist
Self Employed Services
02.2020 - 04.2022
Cosmetologist
Self Employed Services
03.2019 - Current
Service Manager
Chipotle Restaurant
04.2013 - 07.2019
Associate of Applied Science - Computer Technology (CTMAS)
Metro Community College
Mandt Certification - Health Education
Loving Homes Services, LLC
CPR/ Bloodborne Pathogens Training - Health Aide
American Red Cross
Cosmetology License - Hair Design
Xenon International Academy II, Inc.