Jacquie O'Neil
Phoenix,AZ
Summary
Seasoned Case Manager adept at handling high caseloads without sacrificing quality of care. Operates well in high-pressure environments. Recommends appropriate resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
24
24
years of professional experience
Work History
Case Manager
CVS, Mercy Care
Phoenix, AZ
09.2005 - Current
- Maintained accurate case records and documentation according to agency guidelines.
- Developed individualized care plans with input from clients and their families.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Collaborated with other service providers to ensure continuity of care for clients.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Educated clients and their families about their rights and available community resources.
Director of Social Services
Glencroft Care Center
Glendale, AZ
06.2000 - 09.2005
- Supervised a team of social workers, providing direct services to clients.
- Maintained accurate records for cases, as required by agency policy.
- Conducted assessments of clients' needs and developed individualized plans of care.
- Facilitated regular meetings with staff members to discuss progress, challenges, successes and new initiatives.
- Created and managed budgets for social services department.
- Assisted residents in adjusting to new environments and provided support for residents and families to ensure psychosocial health and contentment.
- Handled or delegated resident support concerns respectfully to preserve residents' dignity, health and safety.
Education
Master of Social Work - Social Work
Arizona State University
Tempe, AZ05-2004
Bachelor's of Social Work - Social Work
Arizona State University
Tempe, AZ05-2000
Skills
- Case Management
- Needs Assessment
- Care Coordination
- Discharge Planning
- Documentation And Reporting
- Relationship Building
Timeline
Case Manager
CVS, Mercy Care
09.2005 - Current
Director of Social Services
Glencroft Care Center
06.2000 - 09.2005
Master of Social Work - Social Work
Arizona State University
Bachelor's of Social Work - Social Work
Arizona State University