Jacquilynn Guerrero
Spring
Summary
Positive and upbeat individual with a dedicated mindset. Brings keen attention to detail and strong decision-making skills to effectively manage multiple tasks simultaneously. Possesses a self-motivated work ethic, performing exceptionally well in both independent and team environments.
Overview
12
12
years of professional experience
Work History
Administrative/ Accounting Clerk
Rapid Refresh Construction LLC
04.2023 - Current
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Managed accounts payable and receivables and payroll.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Matched purchase orders with invoices and recorded necessary information.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Remote Client Success/Specialized HP
Beyond Finance
02.2023 - 04.2023
- Provide a helpful and caring customer service experience over high volume inbound and outbound client phone call of varying complexity by responding to client requests, anticipating unstated needs, and educating them on our programs in a remote call center environment
- Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking to provide first call resolution with focus on the customer relationship
- Exhibit strong written/verbal communication skills, excel at customer interaction, and deliver practical solutions
- Operate, navigate, and troubleshoot to obtain and extract information; research through multiple computer programs/systems simultaneously and document information, activities and changes in the CRM database for client accounts
- Skilled at working independently and collaboratively in a team environment.
Remote Tele-sales Representative
CenterPoint Energy
07.2022 - 02.2023
- Promote and sell products and services to achieve individual and team sales goals
- Complete supporting purchase contracts
- set appointments for products sold through direct interactions with customers via phone
- Respond to questions relating to customer service inquiries with a focus on first call resolution
- Resolve customer complaints regarding purchases and installations to ensure customer satisfaction
- Resolve billing inquiries
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference via CRM
Administrative Assistant
Rapid Refresh Construction LLC
01.2021 - 07.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
Store Manager
Cottonwood Financial DBA The Cash Store
05.2018 - 01.2021
- Issued loans such as cash advance or title loans
- Money handling/bank procedures
- Trained and managed associates in customer service and sales techniques
- Processed payments for credit, debit cards, cashier check, personal check and returned the proper change for cash transactions
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Dispatcher
ACS Commercial Services LLC
01.2018 - 05.2018
- Schedule or dispatch work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications or needs.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Receive or prepare work orders, vendor service requests
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Shift lead Management
Walgreens
09.2013 - 01.2018
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Stocked and restocked inventory when shipments were received
- Reorganized the sales floor to meet company demands
- Fulfilled customer shipping needs using FEDEX, UPS, MEMORIES, FUJIFILM
- Trained staff to deliver outstanding customer service
- Conducted monthly inventories
- Performed routine maintenance on equipment on as-needed basis
- Delegating tasks to employees and overseeing their completion
- Filling, weighing, selling and verifying prescriptions
- Overall supervision of staff and store
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Education
Houston Dental Assistant School
06.2021
High School Diploma -
Klein Forest High School
06.2013
Skills
- Excellent customer Service
- Active listener
- Time Management
- De-escalations
- Interpersonal skills
- Payment processing
- Clerical support
- Staff management
- Expense tracking
- Training and mentoring
- Debt collection
- Data entry
- Accounts payable and receivable
- MS office
- Quickbooks
Timeline
Administrative/ Accounting Clerk
Rapid Refresh Construction LLC
04.2023 - Current
Remote Client Success/Specialized HP
Beyond Finance
02.2023 - 04.2023
Remote Tele-sales Representative
CenterPoint Energy
07.2022 - 02.2023
Administrative Assistant
Rapid Refresh Construction LLC
01.2021 - 07.2022
Store Manager
Cottonwood Financial DBA The Cash Store
05.2018 - 01.2021
Dispatcher
ACS Commercial Services LLC
01.2018 - 05.2018
Shift lead Management
Walgreens
09.2013 - 01.2018
High School Diploma -
Klein Forest High School
Houston Dental Assistant School
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