Jacquisha Kincy
Missouri City
Summary
Experienced with de-escalation techniques vital to crisis intervention. Utilizes active listening and problem-solving to address immediate concerns. Track record of fostering supportive environment for individuals in distress.
Overview
8
8
years of professional experience
Work History
Patient Care Advocate
Accredo Specialty Pharmacy
06.2024 - Current
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
Health Care Aide (Part-Time Only)
Home Healthcare Aide
12.2021 - Current
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Tracked and reported clients' progress based on observations and conversations.
- Monitored patients after surgery, answered questions and provided home care strategies.
- Improved patient outlook and daily living through compassionate care.
Health Plan Specialist (Remote)
Medica
10.2023 - 02.2024
- Maintained up-to-date knowledge of government programs such as Medicare and Medicaid, enabling accurate guidance for eligible members seeking enrollment assistance.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Educated clients about health insurance coverage options, benefits, and costs.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Customer Service Representative (Work from Home)
Vdart Inc.
09.2021 - 10.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions for unemployment claims.
Account Representative (Work from Home)
ARS National Services
01.2020 - 09.2021
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
- Drove sales by developing exceptional customer rapport to foster satisfaction.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Assistant Manager
Timewise
09.2017 - 01.2020
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Education
Bachelor of Arts Degree - Psychology
University of Houston
Houston, TexasAssociate of Arts Degree - Multi-/Interdisciplinary Studies
Houston Community College
Houston, Texas08.2023
Skills
- Documentation Research
- Decision-Making
- Conflict Resolution
- Staff Training
- CRM Software
- Helpdesk
- Zendesk
- Quality Control
Timeline
Patient Care Advocate
Accredo Specialty Pharmacy
06.2024 - Current
Health Plan Specialist (Remote)
Medica
10.2023 - 02.2024
Health Care Aide (Part-Time Only)
Home Healthcare Aide
12.2021 - Current
Customer Service Representative (Work from Home)
Vdart Inc.
09.2021 - 10.2023
Account Representative (Work from Home)
ARS National Services
01.2020 - 09.2021
Assistant Manager
Timewise
09.2017 - 01.2020
Bachelor of Arts Degree - Psychology
University of Houston
Associate of Arts Degree - Multi-/Interdisciplinary Studies
Houston Community College
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