Customer Service Cashier
Travelers Oasis Truck Plaza
01 2024 - 09 2024
Hi, I’m
Jacquline Morris
Murtaugh,Idaho
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate with strong organizational skills eager to secure entry-level office position. Ready to help team achieve company goals.
Work History
Travelers Oasis Truck Plaza1017 S 1150 E; Eden ID. 83325
Customer Service Cashier
01 2024 - 09 2024
Job overview
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Redeemed coupons to discount purchases.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Navigated multiple POS systems at one time. Including, Passport, Trendar, Mudflap, CAT scales, Relay, Kickback rewards and Ambest.
- Was able to preform small maintenance duties as needed, for example, changing bib boxes, fixing doors that fell off track, fixing locks, fixing coffee machines, resetting ice machines and other duties as they occured.
Hansen Quik Stop And Go440 US Highway 30; Hansen, ID. 83334
Convenience Store Clerk
04 2023 - 12 2023
Job overview
- Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Maintained a clean and organized store environment for an improved shopping experience.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
- Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
- Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and state lottery products.
- Met safe food handling protocols to comply with company, idaho state health department and industry standards.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Arrived early morning to prepare fresh coffee, fill cups, lids, stir sticks, straws, napkins, plates, and all condiments.
- Prepared breakfast and lunch menu items for the grab and go hot food display case, dated, wrapped and put out food items for patrons.
- Cleaned, wiped down, disinfected, and washed all kitchen utensils used for breakfast prep to ensure they are clean and ready to go for lunch food item prep.
- Carefully log and inventory all items prepared and set out for sale.
Bullwinkles Pizza ParlorMendenhall Mall Rd; Juneau, AK. 99801
Kitchen Staff Member
04 2022 - 06 2022
Job overview
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
SelfMobile Unit
Mobile Lube Tech - Self Employed
05 2020 - 01 2022
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Capital Cab Taxi and Tours Juneau, Alaska
General Office Manager
05 2004 - 06 2007
Job overview
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed daily administrative tasks such as scheduling appointments, answering phone calls, and maintaining records to ensure smooth office operations.
- Improved cash flow management with timely invoicing and diligent follow-up on overdue accounts.
- Assisted in the recruitment process, interviewing candidates and selecting top talent to join the organization.
- Enhanced customer satisfaction by resolving complaints promptly and professionally.
- Implemented cost-saving measures, resulting in reduced overhead expenses without compromising quality of service.
- Ensured compliance with company policies and legal regulations through regular review of documentation and processes.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Negotiated and executed contracts on behalf of department.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for five employees not including myself, the assistant manager and the owner.
Alaska Cache Liquor South Franklin St.; Juneau, AK. 99801
Liquor Store Clerk
05 2001 - 05 2004
Job overview
- Received payments by cash, credit, and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Contributed to a safe and secure store environment by adhering to established safety protocols and reporting potential hazards promptly to management.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain high satisfaction rates.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Supported loss prevention efforts by monitoring store activity and reporting suspicious behavior to management.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Juneau Adult Education Center
G.E.D.
05.1999
University Overview
- Studied for each suject 4 days each week.
- Took the final exam for each subject on Friday every week.
- Passed each exam with above average scores.
- Obatained my diploma after only 5 weeks of classes with above average score of 98 out of 100 ending grade.
Skills
- Dependable and Responsible
- Problem-Solving
- Written Communication
- Cultural Awareness
- Critical Thinking
- Decision-Making
- Flexible and Adaptable
- PPE Compliance
- Customer Relations
- Schedule Management
- Updating logs
- Employee training
- Verifying coverage
- Prioritizing calls
- Good Telephone Etiquette
- Multitasking Abilities
- Maintenance and Repair
- Clerical Support
- Training and Development
Accomplishments
- Advanced from dispatcher to office manager within 6 months for being a great multi-tasker and organizer.
- Achieved organized over due tabs through effectively helping with filing, accounting, and documenting all base rates, taxes, and fees all on one sheet for emloyee to see.
- Documented and resolved non payment issues which led to a positive income at the end of the year instead of the loss of income experienced in previous years.
Additional Information
I am a hard worker, and easy to get along with. If I don't know the answer I will do whatever it takes to figure it out. I am also a self starter and motivated to get the job done correctly, quickly and proficiently and on time. I learn new skills quickly and catch on to routines very easily. I can navigate a computer pretty well, but have very little experience with any of the office programs companies use. (i.e. quikbook, windows etc.) However, I do have the ability to be shown how to do something and immediately do it myself, with very little assistance again.
Timeline
Convenience Store Clerk
Hansen Quik Stop And Go
04 2023 - 12 2023
Kitchen Staff Member
Bullwinkles Pizza Parlor
04 2022 - 06 2022
Mobile Lube Tech - Self Employed
Self
05 2020 - 01 2022
General Office Manager
Capital Cab Taxi and Tours
05 2004 - 06 2007
Liquor Store Clerk
Alaska Cache Liquor
05 2001 - 05 2004
Juneau Adult Education Center
G.E.D.