Cynthia Pierre-Louis
Margate,FL
Summary
Dynamic customer service professional with a proven track record at Ingrid Russel, given a rating of an 3.5 out of 4. I excel in customer satisfaction and team collaboration. Known for resolving complaints with empathy and professionalism, I enjoy helping others and making sure the customer feels heard and seen. I’ve also been an athlete my whole life and I’m familiar with majority of the gym equipment.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Ingrid Russel
Plantation, FL
03.2023 - 01.2026
- Assisted customers with inquiries, providing knowledgeable product information and recommendations.
- Collaborated with team members to resolve customer issues effectively and enhance satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Passionate about learning and committed to continual improvement.
Education
No Degree - Business
Broward College
Fort Lauderdale Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Team collaboration
- Active listening
- Equipment knowledge
Timeline
Customer Service Cashier
Ingrid Russel
03.2023 - 01.2026
No Degree - Business
Broward College