Jacqulyn Ellis
Broken Arrow,OK
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
32
32
years of professional experience
Work History
Delivery Driver
Uber Eats
06.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Fostered positive working relationships with regular customers.
- Inspected load security and checked for damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Minimized company liability and risks to loads by obeying traffic laws.
- Successfully avoided time delivery delays by carefully planning best routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Kept detailed records of deliveries and money received from customers.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
CEO
Sweet Blessing Cakery
12.2019 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Monitored key business risks and established risk management procedures.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Oversaw divisional marketing, advertising and new product development.
Children's Ministry Assistant
Church of the Nazrene
02.2004 - 12.2019
- Assisted with organizing religious activities and services.
- Facilitated religious classes and forums.
- Supported religious leaders in performing various duties.
- Provided guidance to members of congregation.
- Assisted with fundraising activities.
- Developed and implemented educational programs for youth.
- Participated in various outreach programs.
- Collaborated with other religious organizations and agencies.
- Educated members of congregation on religious beliefs and practices.
- Participated in religious ceremonies and events.
Customer Service
Fireside Inn SteakHouse
03.1994 - 02.2004
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings 99%.
- Provided extraordinary customer service to clients.
- Provided exceptional customer service for ideal experiences.
- Greeted customers and provided outstanding customer service.
- Provided excellent customer service to exceed customer expectations.
- Met sales goals by offering excellent customer service.
- Optimized organizational efficiency by mentoring personnel on customer service protocols.
- Trained and managed associates in customer service and sales techniques.
- Provided exceptional customer service to obtain new clients through referrals.
- Provided customer service on accounts and resolved problems.
Education
High School Diploma -
Thayer High School
Thayer, Kansas04-1999
Skills
- Package scanner
- Teamwork and collaboration
- Traffic laws
- Record keeping
- Customer service
- Delivery logging
- Route planning
- Order picking and processing
- Quality assurance
- DOT compliance
- Retail logistics
- Route logs
- Vehicle inspection
- Documentation and reporting
- GPS and route planning
- Punctual and reliable
- Problem-solving
- Attention to detail
- Exceptional written and verbal communication skills
- Database management
- Auto delivery
- Route management
- Advanced planning
- Courteous and polite demeanor
- Safe driving record
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved issues which led to impactful results
- Maintained consistent and on-time delivery record with 100% of all orders arriving on time or ahead of schedule.
Languages
English
Native or Bilingual
Timeline
Delivery Driver
Uber Eats
06.2024 - Current
CEO
Sweet Blessing Cakery
12.2019 - Current
Children's Ministry Assistant
Church of the Nazrene
02.2004 - 12.2019
Customer Service
Fireside Inn SteakHouse
03.1994 - 02.2004
High School Diploma -
Thayer High School