Jacqulyn McDonald
Austin,TX
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
7
7
years of professional experience
Work History
Online Store Owner
Etsy
07.2023 - Current
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
Spa Receptionist
Getaway Day Spa
Beaumont, Tx
01.2019 - 09.2020
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Streamlined appointment scheduling for increased efficiency and optimal time management.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Resolved client issues professionally, promoting a positive image of the spa brand.
- Trained new receptionists on daily tasks, procedures, and best practices to ensure consistent quality across the team.
Pharmacy Intern
Community Pharmacy
Beaumont, TX
02.2017 - 01.2019
- Improved patient understanding by providing thorough medication counseling and answering questions in a clear manner.
- Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
- Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
- Ensured accuracy in prescription processing by double-checking all medications before dispensing to patients.
- Collaborated with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.
Education
High School Diploma -
West Brook High School
Beaumont, TX06.2012
Skills
- Business Networking
- Financial Tracking
- Inventory Control
- Store Maintenance
Timeline
Online Store Owner
Etsy
07.2023 - Current
Spa Receptionist
Getaway Day Spa
01.2019 - 09.2020
Pharmacy Intern
Community Pharmacy
02.2017 - 01.2019
High School Diploma -
West Brook High School