Jennifer Crank
Canton
Summary
Dynamic online store owner with a proven track record at Dunkin' Donuts, excelling in customer service and data analysis. Recognized for enhancing customer satisfaction through innovative problem-solving and effective digital marketing strategies. Adept at inventory management and fostering business networking, driving sales growth while maintaining operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Online Store Owner
Self-employeed
Canton
02.2024 - Current
- Welcomed customers and offered assistance with browsing and purchasing needs.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted testing of software and systems to ensure quality and reliability.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Barista
Dunkin' Donuts
Canton
01.2022 - 01.2023
- Created complex, hand-crafted beverages based upon customer preferences.
- Placed orders with suppliers for delivery of products required for daily operations.
- Stocked customer service stations with paper products or beverage preparation items.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Collected payments and provided accurate change.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Supported highest standards of conduct and service to support company reputation.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ordered and received supplies to restock beverage items.
- Implemented feedback from customers to improve service quality and menu offerings.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Ground beans for espresso shots according to individual customer specifications.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Prepared and served hot or cold beverages.
Homemaker
Selfie
Canton
12.2018 - 07.2022
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Science - Business Administration
Miller-motte College
Chattanooga, TN09-2023
High School Diploma -
Minerva High School
Minerva, OH06-2002
Skills
- Service Excellence
- Data analysis
- Digital marketing
- Customer service
- Business networking
- Inventory control
- Problem solving
- Sales oversight
- Inventory management
- Sales techniques
- Visual merchandising
Languages
English
Professional
Certification
- N/A
Accomplishments
- N/A
Affiliations
I want to make my store reach the sky and blow me away. I'm a hard worker and willing to learn new things along everyone gives me time to learn.
Jennifer crank
- I love my kids to death they are my life and am a very lucky mom to be able to be home everyday with my family and i do not take that for granite. I'm a very hard worker and love my job. I do have a online store that am learning and trying to get to now. The harder you work the easier it can get.
Timeline
Online Store Owner
Self-employeed
02.2024 - Current
Barista
Dunkin' Donuts
01.2022 - 01.2023
Homemaker
Selfie
12.2018 - 07.2022
Associate of Science - Business Administration
Miller-motte College
High School Diploma -
Minerva High School
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