Lisa Frank
Austell,GA
Summary
Versatile and dynamic professional with a proven track record in business management and customer service excellence, notably at The 139 Group. Skilled in digital marketing and conflict resolution, I have successfully driven performance improvements and fostered strong relationships. My strategic planning and effective communication have consistently enhanced business operations and client satisfaction. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
20
20
years of professional experience
Work History
Online Store Owner
The 139 Group
Austell, USA
07.2017 - Current
- Proficient in digital marketing, including SEO, SEM, email marketing, and PPC campaigns
- Demonstrated strong customer service skills by eectively handling inquiries and complaints
- Analyzed sales data and customer behavior to drive business decisions and improve performance
- Managed inventory levels and product listings to optimize sales and customer satisfaction
- Negotiated successfully with suppliers and partners to secure favorable terms
- Developed store policies and procedures to ensure customer satisfaction.
- Managed inventory levels, restocking shelves as needed.
Women's Servant Leader
Life Center Church
Dunwoody, USA
03.2010 - Current
- Organized church events and programs, demonstrating strong event planning skills.
- Guided and mentored others, showcasing leadership abilities.
- Mediated disputes and resolved conflicts effectively, ensuring a harmonious environment.
- Provided counseling and support, utilizing strong listening skills.
- Developed and implemented strategies to improve team performance and productivity.
Daycare Owner
In His Hands Childcare
Austell, USA
02.2010 - 06.2017
- Applied knowledge of child development to support growth stages and developmental milestones.
- Ensured regulatory compliance with local licensing requirements, health, and safety regulations.
- Developed engaging and age-appropriate curricula for children to enhance learning experiences.
- Developed and implemented policies and procedures for daycare staff to ensure safety of children in care.
- Supervised all employees on a daily basis to ensure proper implementation of daycare program activities.
- Ensured appropriate ratios of caregivers to children were maintained at all times.
- Organized activities such as games, arts and crafts, music, outdoor playtime, story time, field trips and other educational programs.
Debt Collector
CCB
Marietta, GA
03.2005 - 12.2009
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
- Explained the consequences of non-payment in a professional manner.
- Reconciled discrepancies between customers' accounts and statements of account.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
- Investigated the creditworthiness of potential borrowers by ordering credit reports and verifying references.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Processed incoming payments from customers according to established procedures.
- Performed regular reviews of assigned accounts to ensure compliance with company policies.
- Drafted letters demanding payment from delinquent customers using standard templates.
- Ensured all collection activities complied with applicable laws and regulations.
Client Services Representative
Consumer Credit Counseling
Atlanta, USA
01.2007 - 12.2009
- Collaborated effectively with colleagues, financial institutions, and stakeholders to support client needs.
- Communicated clearly with clients to assess financial situations and provide tailored counseling.
- Negotiated with creditors on behalf of clients, achieving outcomes that alleviated financial stress.
- Assessed customer needs and responded to inquiries in a timely manner.
- Developed relationships with customers through proactive communication and follow-up.
- Prepared presentations to educate clients on product features and services.
- Maintained accurate client records in the database system.
- Processed orders and payments accurately and efficiently.
- Collaborated with other departments to ensure smooth onboarding of new customers.
- Created detailed reports on customer satisfaction levels.
- Implemented strategies to increase customer retention rates.
- Managed incoming calls from customers, providing prompt resolution of inquiries.
- Adhered to all company policies relating to client services procedures.
Education
Diploma -
Highland Park High School
Topeka, KS05.1991
Skills
- Customer Service and Sales
- Digital Marketing
- Inventory Management
- Business Management
- Conflict resolution
- Microsoft Outlook
- Effective Communication
- Early Childhood Development
- Data entry
- Business marketing
- Social Media Marketing
- Financial Planning
- Sales management
- Performance Analysis
- Inventory Control
- Financial Tracking
- Store operations
- Budget Administration
- Sales Leadership
- Customer Relations
- Relationship Building
- Client Service
- Small business operations
- Consulting
- Business Planning
- Contract Management
- Profit and loss analysis
- Verbal and written communication
- Strategic Planning
Volunteer Experience
Women's Servant Leader, Life Center Church, Dunwoody, GA, 03/01/10, Present, Organized church events and programs, demonstrating strong event planning skills., Guided and mentored others, showcasing leadership abilities., Mediated disputes and resolved conflicts effectively, ensuring a harmonious environment., Provided counseling and support, utilizing strong listening skills.
Timeline
Online Store Owner
The 139 Group
07.2017 - Current
Women's Servant Leader
Life Center Church
03.2010 - Current
Daycare Owner
In His Hands Childcare
02.2010 - 06.2017
Client Services Representative
Consumer Credit Counseling
01.2007 - 12.2009
Debt Collector
CCB
03.2005 - 12.2009
Diploma -
Highland Park High School