Jacqulynn Ellithorp
San Antonio,TX
Summary
Dynamic operations manager with a proven track record in customer service, project management, human resources and team leadership. Expert in negotiation and coaching, driving engagement and enhancing service delivery.
Overview
18
18
years of professional experience
3
3
Certificates
Work History
Manager, Operations
Furniture Marketing Group
12.2024 - Current
- Led team meetings to streamline communication and enhance project collaboration.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Lead Project Manager
Furniture Marketing Group
01.2023 - Current
- Developed comprehensive project timelines ensuring adherence to deadlines and resource allocation.
- Implemented risk management strategies to identify and mitigate potential project hurdles.
- Facilitated stakeholder meetings to gather requirements and provide status updates on project progress.
- Utilized project management software to track milestones, deliverables, and team performance metrics.
- Analyzed project outcomes, proposing process improvements for future initiatives based on lessons learned.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Enhanced team collaboration for successful project outcomes by fostering open communication and feedback channels.
- Championed continuous improvement initiatives through evaluation of processes, identification of inefficiencies, and implementation of best practices.
Project Manager
Wittigs Office Interiors
01.2020 - 01.2023
- Planned and scheduled phases for large projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost-effectiveness.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Sales Support
Wittigs Office Interiors
04.2017 - 02.2020
- Boosted customer satisfaction by providing timely and accurate sales support services.
- Processed customer quotes, delivered exceptional customer service and met sales support objectives.
- Implemented best practices in sales support processes, continuously seeking opportunities for improvement based on feedback from both customers and colleagues alike.
- Developed long-lasting relationships with clients by providing reliable sales support and maintaining open lines of communication through out project.
- Enabled seamless collaboration between design, sales, quality assurance teams for successful projects.
- Coordinated project schedules, ensuring timely execution of deliverables across multiple teams.
- Facilitated regular project status meetings, promoting transparency and accountability among participants.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
District Manager
CubeSmart
01.2014 - 12.2016
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Led 29+ employees daily providing supervisor support and sales coaching to overcome objections.
- Shared performance updates weekly via excel reports to keep team competitive.
- Hosted motivating conference calls weekly to boost morale and keep teammates engaged in their work.
- Adjusted schedules as necessary to keep payroll under budget.
- Recruited over 15 potential candidates while anticipating turnover.
- Conducted market research/analysis with upper management to stay up-to-date on competitors.
- 13+ property visits monthly to identify business challenges and suggest action plans.
- Created monthly store challenges to meet/exceed performance goals.
- Met with vendors regularly to stabilize relations and negotiate contract agreements.
- Conducted quarterly store audits to monitor customer satisfaction and ensure accurate leasing.
- Organized and led annual meetings to continue quality control and manage risks for the next year.
Education
Bachelor of Science - Business
University of Phoenix
Houston, TX01-2017
No Degree - ROTC
The University of Texas At El Paso
El Paso, TX01-2008
Associate of Arts - General Studies
El Paso Community College
El Paso, TX01-2007
Skills
- Customer service
- Scheduling and coordinating
- Time management
- Verbal and written communication
- Team leadership
- Complex problem-solving
- Negotiation
- Coaching and mentoring
- Adaptability and flexibility
- Vendor relationships
- Multitasking abilities
- Training and development
Certification
- PMP Education, PMI - 2019
- Project Management Certificate, UoP - 2019
- Project Management Certificate, Haworth - 2018
- Project Management Certificate, Wittigs - 2017
Timeline
Manager, Operations
Furniture Marketing Group
12.2024 - Current
Lead Project Manager
Furniture Marketing Group
01.2023 - Current
Project Manager
Wittigs Office Interiors
01.2020 - 01.2023
Sales Support
Wittigs Office Interiors
04.2017 - 02.2020
District Manager
CubeSmart
01.2014 - 12.2016
Bachelor of Science - Business
University of Phoenix
No Degree - ROTC
The University of Texas At El Paso
Associate of Arts - General Studies
El Paso Community College