JACQUORA SMITH
Cleveland,OH
Summary
Detail-oriented Data Entry and Administrative Support professional experienced in accurately managing customer and patient information, reviewing records, and processing transactions while safeguarding confidential data. Achieved high productivity levels as an Order Picker through effective inventory management and adherence to safety protocols. Focused on delivering value through exceptional customer service, strong teamwork, and effective time management.
Overview
7
7
years of professional experience
Work History
Customer Service Associate / Stower
AMAZON
Northfield, OH
06.2019 - 03.2020
- Responded to customer questions and complaints while providing professional and knowledgeable assistance.
- Recorded customer interactions, requests, problems, and resolutions to enhance service quality.
- Organized detailed information to streamline customer service operations and improve follow-up efficiency.
- Executed quality-control policies and procedures to ensure accuracy and consistency in service delivery.
- Met and exceeded productivity expectations in a fast-paced work environment.
Dental Assistant / Receptionist
REFRESH DENTAL
Shaker Heights, OH
11.2016 - 07.2018
- Entered patient information into dental records system, ensuring confidentiality and accuracy.
- Maintained accurate patient documentation to support assessments, diagnoses, and treatment.
- Entered patient information into the dental records system while maintaining confidentiality and accuracy.
- Scheduled patient appointments and managed incoming calls to optimize patient flow.
- Processed patient payments and supported front-office operations to enhance overall patient experience.
- Created and maintained digital and traditional dental X-ray records.
Insurance Trainee
YOUNG AMERICAN INSURANCE
North Randall, OH
12.2015 - 05.2016
- Managed records and tracked customer data to enhance daily office operations.
- Assisted customers by reviewing available options and identifying savings opportunities.
- Coordinated appointments and consultations, documenting customer needs for tailored service.
- Guided customers in reviewing options and identifying potential savings opportunities.
- Maintained records and tracked customer data to support daily office operations.
Dietary Aide
MARYMOUNT HOSPITAL
Garfield Heights, OH
12.2013 - 11.2015
- Documented resident changes in food consumption and behavior to inform dietary adjustments.
- Maintained accurate information to ensure compliance with department policies and enhance service delivery.
- Managed sensitive information securely with appropriate confidentiality and professionalism.
- Communicated resident information to healthcare team members to support coordinated care.
Order Picker
Oatey SCS
Cleveland, Ohio
05.2014 - 05.2015
- Picked and prepared products to fulfill customer orders, ensuring compliance with established work procedures.
- Selected and packed orders accurately for timely shipping.
- Maintained attention to detail and accuracy in fast-paced supply-chain environment, contributing to order accuracy.
- Maintained strong attention to detail and accuracy while working in a fast-paced supply-chain environment.
- Maintained a clean, organized, and safe work area while following workplace safety procedures.
- Transported materials safely using forklifts and pallet jacks to support efficient warehouse operations.
- Operated forklifts and pallet jacks to transport materials safely.
Bank Teller / Float
KEYBANK
Cleveland, OH
10.2012 - 04.2014
- Processed financial transactions with precision, ensuring compliance with strict banking procedures.
- Accurately processed financial transactions while following strict banking procedures.
- Maintained financial records and balanced cash drawers daily to uphold accuracy and integrity.
- Maintained accurate financial records and balanced cash drawers.
- Safeguarded confidential customer and financial information by adhering to security policies.
Education
High School Diploma -
Jane Adams Business Center
Cleveland, OHCertification in Dental Assisting -
Cleveland Institute of Dental-Medical Assistants
Cleveland, OHNursing Assistance Certification -
State Tested Nursing Assistant (STNA)
Skills
- Customer Service
- CRM Systems
- Data Management
- Record management
- Data verification
- Confidential Information Handling
- Administrative & Clerical Support
- Microsoft Office
- Appointment scheduling
- Problem Resolution
- Attention to Detail
- Prioritization
- Communication skills
Timeline
Customer Service Associate / Stower
AMAZON
06.2019 - 03.2020
Dental Assistant / Receptionist
REFRESH DENTAL
11.2016 - 07.2018
Insurance Trainee
YOUNG AMERICAN INSURANCE
12.2015 - 05.2016
Order Picker
Oatey SCS
05.2014 - 05.2015
Dietary Aide
MARYMOUNT HOSPITAL
12.2013 - 11.2015
Bank Teller / Float
KEYBANK
10.2012 - 04.2014
High School Diploma -
Jane Adams Business Center
Certification in Dental Assisting -
Cleveland Institute of Dental-Medical Assistants
Nursing Assistance Certification -
State Tested Nursing Assistant (STNA)