Jacree Cherry
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lyft Driver
Lyft
04.2019 - Current
- Maintain exceptional customer satisfaction levels through punctual service, vehicle cleanliness, and courteous engagement
- Enhance earnings by strategically navigating to high-demand locations and efficiently sequencing trips
- Prioritize safety and adherence to community guidelines while efficiently utilizing GPS to minimize travel time and costs for passengers
Assistant Manager
Domino's
10.2018 - 02.2020
- Enhanced customer satisfaction by leading a team in implementing customer service strategies, resulting in a loyal customer base
- Managed promotional and merchandising initiatives to increase customer engagement and support sales growth; analyzed sales and gross profit reports to evaluate company performance
Customer Service Representative
Chime Solutions
09.2017 - 12.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Received and assisted with 100+ calls per day, providing successful solutions in a polite manner using active listening to ensure customer retention
Customer Service Representative
Logisticare
06.2015 - 07.2017
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
Education
High School Diploma -
Cedar Grove High School
Ellenwood, GA05.2013
Skills
- Healthcare Industry Knowledge
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Script adherence
- Call Center Customer Service
Certification
- HIPAA Verified
- HIPAA Mandated
Timeline
Lyft Driver
Lyft
04.2019 - Current
Assistant Manager
Domino's
10.2018 - 02.2020
Customer Service Representative
Chime Solutions
09.2017 - 12.2018
Customer Service Representative
Logisticare
06.2015 - 07.2017
High School Diploma -
Cedar Grove High School