Account management and business development professional with 4+ years of experience building customer relationships and sales growth. Proven track record of prospecting and converting leads, developing customer solutions, and managing relationships throughout the full sales cycle. Highly self-motivated with strong communication, market analysis, and cross functional collaboration skills. Experienced in providing customer-focused feedback on new products and supporting strategies that improve customer experience.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Account Manager
Archer Daniels Midland Company
Havana, Illinois
06.2022 - Current
Own a diverse portfolio of accounts across the full sales cycle, from prospect discovery and business development through contract negotiation and execution, account growth, and long term relationship management.
Prospect and convert new customers by identifying needs, developing tailored strategies, communicating solutions that create value for individual operations. Increased purchase volume from core customers by 85% year over year, from 652k to 1.2M bushels within year 1 of managing a new territory.
Manage all aspects of customer relationships independently in a fast paced and market driven environment, using market intelligence and customer insights to identify opportunities, solve conflict, negotiate terms, and increase purchase volume.
Engage with producers in person to maintain relationships and understand the needs of prospects, growth accounts, and core customers.
Serve as the primary ADM contact for producers, connecting their needs to internal commercial teams and exchanging market information.
Oversee ADM's regional marketing efforts by coordinating a committee, managing a $40,000 budget, and coordinating trade shows to strengthen customer experience and brand awareness.
Performed User Acceptance Testing for a new customer facing account management platform, providing feedback to enhance customer experience.