Jacy Rodriguez

I assist behavioral health patients on night shifts. I do 1:1 care as a safety attendant. I give assistance to the nurses, round on patients. Talk with patients when they need someone to talk to, give them advice or tell them something I know could help them in a way. I have knowledge on MOAB skills which can help in defending myself or others in the field of behavioral health.

• Maintained comprehensive documentation of service desk requests, assisting in future troubleshooting and training efforts.
• Collaborated with customer service desk to handle returns and exchanges, streamlining process for customers.
• Continually assessed service desk processes for areas of improvement, implementing necessary changes to optimize efficiency and effectiveness.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

• Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.

• Fostered a culture of continuous improvement within the batching department by encouraging open communication and idea-sharing among team members
• Followed all safety protocols
• Had amazing time meeting happy kids and assure they have fun in a safe space.