Jacy Wilson
Mansfield
Summary
Hardworking individual focused on delivering exceptional customer service through strong communication and problem-solving skills. Adept at managing customer inquiries, resolving issues, and ensuring satisfaction with methodical approach. Demonstrates solid work ethic by consistently achieving results with minimal errors. Brings relevant experience and skills to succeed as Customer Service Representative.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pharmerica
Dallas, TX
10.2023 - 06.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Developed strong customer relationships and loyalty through effective communication.
- Updated and maintained database with accurate customer information and timely data entry.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
Traveling CNA
Trinity Nursing Company
Salina, KS
03.2023 - 11.2023
- Participated in quality improvement initiatives aimed at improving clinical outcomes across multiple settings.
- Implemented evidence-based practices while providing patient centered care on the go.
- Monitored compliance with professional standards of practice throughout assigned shifts.
- Demonstrated excellent interpersonal skills with the ability to communicate effectively with patients, families and healthcare professionals.
- Assisted in providing medical care to patients while traveling and onsite, including taking vital signs, administering medications, wound care and injections.
Travel CNA
TLC
Junction City, KS
01.2022 - 12.2022
- Assisted physicians with various medical procedures such as wound dressing changes or catheterizations.
- Assisted nursing staff with restorative measures such as range of motion exercises and ambulation techniques.
- Maintained a safe environment for both patients and staff by adhering to safety protocols.
- Provided direct patient care in a travel CNA role, including administering medications, providing basic hygiene and personal care services, and assisting with mobility tasks.
Manager
Applebees Corporation
Salina, KS
08.2021 - 01.2022
- Mentored and trained new employees on company policies and procedures.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
Customer Service Representative
ACT Technologies
Junction City, KS
04.2020 - 07.2021
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Developed strong customer relationships and loyalty through effective communication.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Met daily customer service quotas with a focus on quality.
Education
AA - Business
Cloud County Community College
Concordia, KSAA - Business
Manhattan Christian College
Manhattan, KSSkills
- Customer service
- Time management
- Problem-solving
- Call center experience
- Microsoft Excel
- Live chat support
- Active listening
- Data entry
- Critical thinking
- Computer proficiency
- Data collection
Timeline
Customer Service Representative
Pharmerica
10.2023 - 06.2025
Traveling CNA
Trinity Nursing Company
03.2023 - 11.2023
Travel CNA
TLC
01.2022 - 12.2022
Manager
Applebees Corporation
08.2021 - 01.2022
Customer Service Representative
ACT Technologies
04.2020 - 07.2021
AA - Business
Manhattan Christian College
AA - Business
Cloud County Community College