Jacy L. Zichella
Quincy,MA
Summary
Dynamic and results-oriented sales and property management professional with over eight years of proven experience in fast-paced environments. Expert in driving operational growth, achieving substantial revenue increases, and maintaining high occupancy rates through strategic leadership and customer-focused initiatives. Recognized for exceptional communication and problem-solving abilities, with a track record of building enduring relationships with stakeholders and consistently exceeding corporate goals. Committed to leveraging in-depth industry knowledge and analytical skills to deliver top-tier results and drive business success.
Overview
9
9
years of professional experience
Work History
Sales and Service Supervisor
AvalonBay Communities, Inc
10.2022 - Current
- Selected to assist in acquisition and opening of new community in new competitive market.
- Strategically drove the conversion of 575 leads into leases, achieving an average of 82 leases per year, exceeding industry standards for lead conversion rates.
- Successfully maintained a 93% occupancy rate by implementing proactive renewal strategies and enhancing customer follow-up protocols.
- Optimized tenant engagement and decision-making processes by developing innovative renewal incentives, boosting response rates and renewal outcomes.
Community Coordinator
AvalonBay Communities, Inc
04.2022 - 10.2022
- Worked closely with Portfolio Maintenance Director to provide effective assistance for specific aspects of community maintenance operations.
- Enhanced maintenance operational efficiency by 25% by designing and executing a new move-in success program, resulting in faster tenant turnover and higher satisfaction.
- Developed comprehensive maintenance reports to evaluate and refine operational strategies, leading to more informed decision-making and reduced overhead costs.
- Decreased maintenance accidents through robust safety monitoring and training.
- Sourced outside contractors for special projects and oversaw bidding and selection processes.
Sales and Service Supervisor
AvalonBay Communities, Inc
05.2018 - 04.2022
- Achieved Gold Elite Sales Status by securing 500 leases through targeted marketing strategies and dynamic pricing models, strengthening market position.
- Improved position in competitive market through evaluation and recommendation of rental pricing changes.
- Elevated customer satisfaction by orchestrating effective promotional activities, which contributed to maintaining a 4.8-star rating on Google Reviews.
- Drove customer satisfaction and increased customer engagement through execution of promotional activities.
- Provided quick problem resolution through use of well-developed active listening and open-ended questioning skills.
Community Consultant
Avalon at the Hingham Shipyard
07.2015 - 05.2018
- Received leasing reward for securing most leases in New England Region in 2016 within first year of being with AvalonBay Communities, Inc
- Responded to daily appointment requests and scheduled appointments for property showings.
- Closed leases by conducting property showings to highlight features, answer questions, and redirect concerns.
- Assisted prospective tenants in logistics to facilitate smooth move-in processes.
- Maintained resident satisfaction by assessing resident needs and quickly contracting maintenance workers.
- Collected monthly rent payments and other fees, always properly recording and processing money.
Education
Bachelor of Science - Psychology
Worcester State University
Worcester, MA2014
Skills
- Property Management Software
- Salesforce CRM
- Financial Reporting
- Lease Negotiation
- Market Analysis
- Project Management
- Digital Marketing
- Strategic Leadership
- Customer Relationship Management
- Problem-Solving
Timeline
Sales and Service Supervisor
AvalonBay Communities, Inc
10.2022 - Current
Community Coordinator
AvalonBay Communities, Inc
04.2022 - 10.2022
Sales and Service Supervisor
AvalonBay Communities, Inc
05.2018 - 04.2022
Community Consultant
Avalon at the Hingham Shipyard
07.2015 - 05.2018
Bachelor of Science - Psychology
Worcester State University