Jada Alpaslan

• Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
• Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
• Utilized GPS systems effectively for accurate routing and delivery time estimates.
• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Enhanced customer satisfaction by delivering orders promptly and accurately.
• Managed approximately 30 calls/ texts from customers per shift.

Managed around 35 high call volumes daily, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
• Streamlined communication between departments, ensuring timely resolution of customer concerns.

Greeted customers promptly and took orders to keep flow of traffic moving.

• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Maintained cleanliness and organization of dining area, ensuring a pleasant atmosphere for customers.
• Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Maintained clean and organized workstations, adhering to strict health and safety guidelines.
• Maintained clean, tidy and orderly work station to uphold company standards.
• Developed strong communication skills while interacting with diverse clientele daily.
• Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
• Cross-trained in front counter operations to provide additional support as needed during busy periods or staff shortages.
• Cross-trained in other areas of restaurant to provide additional support during busy periods.
• Followed company policies and procedures regarding cash handling.
• Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
• Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.