JADA BROGDON
Ellenwood,GA
Summary
Healthcare professional with hands-on experience in patient triage, remote patient monitoring, and clinical documentation across urgent care, specialty care, and remote settings. Supports providers through accurate Epic charting, concise chart summaries, patient intake, follow-up coordination, and HIPAA-compliant communication.
Overview
8
8
years of professional experience
Work History
REMOTE MEDICAL ASSISTANT
Tapestry Health
05.2025 - 06.2026
- Reviewed RPM data for accuracy and identified clinical concerns for timely resolution.
- Prepared concise chart summaries for nurse practitioners, facilitating informed follow-up on critical findings.
- Supported remote patient care workflows through accurate electronic charting, patient data review, and timely provider communication.
- Ensured HIPAA-compliant handling of protected health information while independently managing remote workflows.
- Coordinated multiple electronic workflows with attention to detail, ensuring timely escalation and thorough documentation.
PRN MEDICAL ASSISTANT – RHEUMATOLOGY CLINIC
Piedmont Hospital
Covington
09.2024 - 06.2026
- Executed patient intake, obtained vital signs and clinical information, and documented in Epic to enhance provider workflows.
- Coordinated follow-up scheduling and ensured timely patient documentation and care communication.
- Communicated professionally with patients, providers, and staff while managing multiple priorities and maintaining a positive patient experience.
MEDICAL ASSISTANT
Piedmont Urgent Care by Wellstreet
09.2023 - 05.2025
- Communicated critical clinical information during patient triage to enhance provider evaluation and support timely decision-making.
- Assisted with examinations and specimen collection while ensuring HIPAA compliance and accuracy in diagnostic testing records.
- Documented patient histories, presenting concerns, vital signs, and clinical information accurately in a high-volume urgent-care environment to facilitate effective care.
- Collaborated with providers and team members to support efficient patient flow, timely care, and a positive patient experience.
LEAD REGISTERED MEDICAL ASSISTANT
Atlanta Plus Urgent Care
03.2020 - 09.2023
- Coordinated daily clinical operations, patient evaluations, provider workflows, procedures, and patient care coordination to ensure smooth functionality.
- Delegated responsibilities to maintain OSHA, infection-control, and clinical compliance standards across the team.
- Trained new employees on clinical procedures, workplace expectations, and EMR documentation practices, enhancing team readiness and compliance.
TEAM LEAD REGISTERED MEDICAL ASSISTANT
The Little Clinic at Kroger
03.2021 - 03.2022
- Collaborated with Nurse Practitioners to streamline patient care and uphold organized, accurate clinical workflows.
- Coordinated clinic operations, including scheduling, patient intake, triage support, vital signs, and provider workflow, to enhance patient experience.
- Ensured clinic readiness and upheld documentation accuracy and infection-control compliance to support patient safety.
CUSTOMER SERVICE REPRESENTATIVE
Alorica
06.2018 - 09.2020
- Delivered professional and empathetic customer support in high-volume service environment, enhancing customer satisfaction.
- Addressed customer questions and concerns with accuracy and professionalism, ensuring adherence to service standards.
- Cultivated communication, active listening, problem-solving, data-entry, and customer relationship skills to improve service interactions.
Education
ASSOCIATE OF SCIENCE - PRE-NURSING
South College
Atlanta, GA06-2024
HIGH SCHOOL DIPLOMA -
Penn Foster Career School
Pennsburg, PA06-2023
MEDICAL ASSISTANT DIPLOMA -
United Education Institute
Morrow, GA06-2022
Skills
- Symptom assessment and clinical escalation
- Telephone and patient triage
- Remote patient monitoring
- Care coordination and follow-up
- EHR/EMR documentation
- Epic scheduling and charting
- Provider communication
- HIPAA compliance
- Vital signs monitoring
- Infection control practices
- Data review and entry
- Microsoft workflows
- Team collaboration
- Problem solving skills
- Patient education and support
- Customer service excellence
- Clinical Assistance strategies
Timeline
REMOTE MEDICAL ASSISTANT
Tapestry Health
05.2025 - 06.2026
PRN MEDICAL ASSISTANT – RHEUMATOLOGY CLINIC
Piedmont Hospital
09.2024 - 06.2026
MEDICAL ASSISTANT
Piedmont Urgent Care by Wellstreet
09.2023 - 05.2025
TEAM LEAD REGISTERED MEDICAL ASSISTANT
The Little Clinic at Kroger
03.2021 - 03.2022
LEAD REGISTERED MEDICAL ASSISTANT
Atlanta Plus Urgent Care
03.2020 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
Alorica
06.2018 - 09.2020
ASSOCIATE OF SCIENCE - PRE-NURSING
South College
HIGH SCHOOL DIPLOMA -
Penn Foster Career School
MEDICAL ASSISTANT DIPLOMA -
United Education Institute