Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Brooks

Hobbs ,NM

Summary

Motivated and customer-focused sales professional with experience in retail leadership, wireless-relevant customer service, and consultative sales. Proven background in driving sales, managing customer relationships, handling daily operations, and delivering exceptional service in fast-paced environments. Strong communication, technology, and problem-solving skills with a passion for helping customers find the right solutions.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
Midland
05.2019 - 02.2025

-Delivered outstanding customer service in a high-volume retail environment

- Led daily shift operations, delegated tasks, and supported team performance

- Handled cash management, point-of-sale transactions, and store operations

- Resolved customer concerns professionally and built strong customer loyalty

- Trained new team members on service standards and operational procedures

- Upsold products and promoted specials to increase sales performance

Counter Sales Manger

Estée Lauder
Hobbs, NM
01.2017 - 2019

-Provided consultative sales and personalized product recommendations

- Built strong customer relationships and maintained repeat clientele

- Met and exceeded sales goals through product knowledge and customer engagement

- Managed inventory, merchandising, and counter presentation

- Processed transactions and maintained accurate records

- Delivered one-on-one service focused on customer needs and retention

Education

High School Diploma -

Hobbs High
Hobbs, NM
05.2016

Skills

  • Customer Service- Sales & Upselling- Communication- Relationship Building- Cash Handling & Point of Sale- Computer Skills- Phone & Customer Support Skills- Team Leadership- Problem Solving- Inventory Management- Retail Operations

Timeline

Shift Supervisor

Starbucks
05.2019 - 02.2025

Counter Sales Manger

Estée Lauder
01.2017 - 2019

High School Diploma -

Hobbs High