Jada Brown
Dallas,TX
Summary
Rational strategist with 5 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency. Results-oriented Analyst skillful in data entry, managing, and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
6
6
years of professional experience
Work History
Online Reputation Analyst
DaBella
05.2024 - Current
- Gathered, organized and input information for all 45 of my company's branches into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Audited production reports, tracking over 60 pieces of data entry and processing errors daily.
- Built and managed processes for tracking and monitoring department performance.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Logistics Manager
Logical Position
08.2023 - 03.2024
- Selected, trained and developed over 30 logistics personnel to achieve high-performing teams.
- Promoted brand at industry events and through ongoing networking efforts.
- Created and enforced detailed organization processes to increase quality and service standards.
Real Estate Agent
HomeSmart Encore
11.2022 - 01.2024
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated, and managed real estate transactions.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Called or emailed lapsed clients to inquire about continuing needs.
- Maximized market share by working with clients and building relationships.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Closed over $5M in sales to date.
Sports Reporting Intern
ESPN
04.2020 - 07.2020
- Delivered sports coverage with careful attention to game facts, stats and predictions 5 days a week.
- Created over 100 new athlete profile columns highlighting top players and rising stars in different sports.
- Coordinated analytical sports pieces showing trends at different levels and offering insight into influences over sports.
- Drove audience interaction through social media which increased engagement by 40%.
- Collected news-worthy information by attending press conferences.
- Researched story background information to provide complete and accurate information.
- Met deadlines with reliable, in-depth coverage for multiple sports teams.
Customer Service Manager
House of CB London
02.2019 - 02.2020
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
Education
Bachelor of Arts - Interpersonal Communications
University of Kansas
Lawrence, KS12-2017
Skills
- Tech-Savvy
- Sales Presentations
- Lead Follow up
- Contract Negotiation
- Data Entry
- Client and Social Media Management
- Excellent Communicator
- Experienced Entrepreneur
- KPI analysis
- Process enhancement
- Report preparation
Timeline
Online Reputation Analyst
DaBella
05.2024 - Current
Logistics Manager
Logical Position
08.2023 - 03.2024
Real Estate Agent
HomeSmart Encore
11.2022 - 01.2024
Sports Reporting Intern
ESPN
04.2020 - 07.2020
Customer Service Manager
House of CB London
02.2019 - 02.2020
Bachelor of Arts - Interpersonal Communications
University of Kansas
Similar Profiles
HARLEY REEVESHARLEY REEVES
Accounts Payable Specialist at DaBellaAccounts Payable Specialist at DaBella
Robert FritzRobert Fritz
Customer Service / Scheduler at DabellaCustomer Service / Scheduler at Dabella
Jewel CarrollJewel Carroll
Canvassing Team Leader at DaBellaCanvassing Team Leader at DaBella