Jada Byrd
Washington,DC
Summary
Experienced in roles such as cashier, call center representative, and operations manager with a strong skill set in sales. Demonstrated ability to provide exceptional customer service and drive revenue growth. Skilled at building rapport with clients and closing deals. Extensive experience in managing operations, optimizing efficiency, and streamlining processes. Results-oriented professional dedicated to achieving targets and surpassing expectations. Prepared to contribute expertise to a dynamic sales team.
Overview
8
8
years of professional experience
Work History
Smoothie Maker/Cashier
Smoothie King
2020.01 - Current
- Team member- Responsible for preparing and serving our tasteful and healthy made smoothies
- While also helping our guest to reach their health and fitness goals.
- As a team member my duties were to complete daily checklist given and overseen by the shift leader on duty
Operations Manager
SHOWFIELDS
2022.11 - 2024.02
- In this position I overseen and operated the BOH in preparation for the sales floor
- I hired and trained stock associates and Porters/maintenance
- I have ran the sales floor a few times in my managerial position, which included overseeing brand ambassadors on the sales floor by making sure daily goals were achieved.
- Also I had to make sure that our Partners/brands visions were met as we sold their product. As brands came in to check their product they would ask questions like , “How could I improve my product performance?” I would then give a few ways to upsell and sometimes even double expose brands, especially the smaller brands.
- Lastly, of course I received and counted inventory in preparation for the sales floor
- I also did floor planning with the manager team in prep for weekly and weekend events.
F&M team me & Shift leader
&Pizza
2022.07 - 2022.09
- In the position as a team member I hand pressed dough, handcrafted pizza asked of customers, I prepped the ingredients used on the line to create pies
- I also worked the cash register
- Once promoted to a shift lead I began opening up the store and closing the store by doing so with our open and closing checklist
- I was also receiving and counting inventory, doing store counts, scheduling tasks and training daily.
Call Center Representative
Auto Giants Mitsubishi
2021.11 - 2022.06
- In my previous position as a representative in a call center, my job here was to understand ALL potential buyers' needs to purchase a newer vehicle that best fits their budget and financial needs to help assist them in their everyday lives.
- I did that via text messaging, emailing, inbound or outbound calls and appointment scheduling
- Once appointments were set to have potential buyers come into the dealership I would then follow up with potential customers to get them in the most valuable vehicle.
Cashier/Sales Associate
Journeys
2019.10 - 2019.12
- Sales Associate- To meet and exceed all personal sales goals and personal growth performance
- Stay aware of store goal
- I had to make sure potential customers experiences were always fun and entertaining .
Assistant and Tutor
Achievement Prep Academy
2016.03 - 2016.06
- In the position as an assistant, I filed paperwork and gave away important papers to the other teachers and administrators
- As a tutor, I assisted younger students with their classwork and homework.
Education
High school diploma -
Frank W. Ballou High School
Washington, DC06.2019
Skills
- Visual merchandising
- Tutoring (2 years)
- Reading
- Teaching
- Management
- Customer service (5 years)
- Front desk
- Scheduling
- Writing Skills
- Argumentative
- Persuasive
- Logical reasoning
- Systematic ability
- Porter/ maintenance
- Sales
- Operations
- Opening/Closing
Timeline
Operations Manager
SHOWFIELDS
2022.11 - 2024.02
F&M team me & Shift leader
&Pizza
2022.07 - 2022.09
Call Center Representative
Auto Giants Mitsubishi
2021.11 - 2022.06
Smoothie Maker/Cashier
Smoothie King
2020.01 - Current
Cashier/Sales Associate
Journeys
2019.10 - 2019.12
Assistant and Tutor
Achievement Prep Academy
2016.03 - 2016.06
High school diploma -
Frank W. Ballou High School