Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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Jada Cantua

Jada Cantua

San Jose,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Assistant Operations Manager

Shane Co.
11.2017 - Current
  • Supervised operations team to support operational excellence and excellent customer service.
  • Developed and maintain operational guidelines for staff.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Generated operational reports for management on monthly schedule.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Helped upset customers by showing empathy and going above and beyond to ensure they leave having a positive experience.
  • Assisted in recruiting, hiring and training of team members.

Sales Associate

Zumiez
08.2015 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Achieved perfect attendance and on-time record.
  • Tracked stock using company inventory management software.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Education

High School Diploma -

Branham High School
San Jose, CA
06.2015

Skills

  • Employee Supervision
  • Facilitating Change
  • Exceptional Customer Service
  • Ability to Work Well With Hostile Guests
  • Project Management
  • Inventory Tracking and Management
  • New Employee Hiring
  • Customer Engagement
  • Records Organization and Management
  • Performance Monitoring and Evaluation
  • Payroll Administration and Timekeeping

Additional Information

Top 5 Clifton Strengths:

  • Developer
  • Empathy
  • Adaptability
  • Harmony
  • Intellection

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The cave you fear to enter contains the treasure you seek.
Joseph Campbell

Timeline

Assistant Operations Manager

Shane Co.
11.2017 - Current

Sales Associate

Zumiez
08.2015 - 11.2018

High School Diploma -

Branham High School

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Jada Cantua