Jada Capers
Peachtree Corners,GA
Summary
Dedicated customer service representative with proven problem-solving skills. Committed to enhancing customer satisfaction and resolving complaints effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Teleperformance USA (Remote)
Peachtree Corners, Georgia
10.2022 - 11.2025
- Resolved customer complaints with effective problem-solving techniques.
- Educated customers about product features and services effectively.
- Conducted follow-up calls to ensure customer satisfaction post-interaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Utilized CRM software to track customer interactions and feedback.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier Team Lead
Zaxbys
Florence, SC
03.2018 - 08.2022
- Led cashier team to ensure efficient customer service during peak hours.
- Assisted in maintaining cleanliness and organization of the front area.
- Handled customer inquiries and complaints with professionalism and care.
- Answered customer questions and provided store information.
- Assisted customers with locating items within the store when requested.
- Ensured compliance with all safety regulations while performing tasks.
Education
High School Diploma -
West Florence High School
Florence Sc06-2019
Skills
- CRM software
- Product knowledge
- Complaint resolution
- Technical support
- Order processing
- Customer relationship management
Timeline
Customer Service Representative
Teleperformance USA (Remote)
10.2022 - 11.2025
Cashier Team Lead
Zaxbys
03.2018 - 08.2022
High School Diploma -
West Florence High School