JADA CARTER
Truist Bank
Greensboro,NC
4
years of professional experience
Personable Customer Service Representative with experience in fostering client relationships and enhancing customer satisfaction. Managed laboratory procedures and inventory, contributing to organized operations. Delivered effective communication and problem-solving in patient interactions, ensuring adherence to healthcare protocols and improving administrative efficiency.
Work History
CLIENT CARE SERVICING SPECIALIST
10 Months- Resolved cardholder disputes and restored account access by investigating credit card concerns and applying bank policies
- Processed client payments and updated account records to reduce outstanding balances and prevent billing errors
- Investigated and provided resolutions to complex requests to care center and branches
- Resolved escalated calls from teammates with questions regarding procedure, policy, or systems
- Communicate with internal and external parties via telephone, email, teams, to facilitate resolution of an issue.
- Deliver care through exceptional client service and create differentiating client experience while providing support by executing Truist purpose and values
- Proficient in windows, Microsoft Office, technical skills
- Excellent written and verbal communication
- Ability to maintain composure and professionalism in highly emotional situations
- Experience in high volume/fast paced calls
- Managed daily banking operations to ensure efficiency and compliance.
- Facilitated client billing processes to ensure accurate invoicing and payments.
- Guided customers through payment plan options, documented agreements, and reduced delinquency risk.
- Validated cardholder identity using bank verification steps and updated secure records accurately.
MICROBIOLOGY LAB ASSISTANT
1 Year- Assisted in the identification of microorganisms by performing accurate gram staining and microscopy techniques for an average of 30+ samples per shift.
- Conducted kit-based rapid antigen and antibody tests according to manufacturer protocols and QC checks.
- Ensured quality control by adhering to laboratory protocols during sample processing and analysis, contributing to high accuracy in test results.
- Maintained quality control standards by adhering to established laboratory protocols during sample processing and analysis, supporting high accuracy in test results.
- Promoted a safe work environment by consistently following biosafety guidelines when handling hazardous materials or biological agents, resulting in zero safety incidents.
- Leveraged EPIC software for accurate data entry and sample tracking, enhancing lab workflow.
- Utilized EPIC software for efficient data entry and sample tracking.
- Performed kit-based rapid antigen and antibody tests per manufacturer protocols and QC checks, ensuring reliable diagnostic results.
LAB ASSISTANT
1 Year 8 Months- Managed handling, receiving, storage, and inventory of specimen samples to ensure accurate tracking and availability.
- Logged samples into computerized tracking system to maintain precise records and facilitate laboratory workflow.
- Logged samples correctly into computerized tracking system.
- Organized and maintained equipment, supplies, and samples, contributing to improved laboratory operations.
- Utilized advanced knowledge of medical terminology to accurately convey information among healthcare providers, ensuring proper understanding of patient needs.
CUSTOMER SERVICES REPRESENTATIVE
1 Year 5 Months- Cross trained across departments to manage customer service requests through phone, email.
- Documented customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or services using digital tools
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Education
HIGH SCHOOL DIPLOMA
CURRENTLY ENROLLED
Skills
Client Relationship Management
Problem Solving
Accuracy
Customer service
Medical terminology
Microsoft Office
Excel proficiency
EPIC
Data processing
Laboratory techniques
Specimen Processing
Efficient and Detail-Oriented
Patient records documentation
Financial Services
Multitasking Abilities
Conflict resolution
HIPAA compliance
Timeline
CLIENT CARE SERVICING SPECIALIST
Truist Bank
11.2025 - CurrentRead More
MICROBIOLOGY LAB ASSISTANT
Cone Health
11.2024 - 11.2025Read More
LAB ASSISTANT
LabCorp
03.2023 - 11.2024Read More
CUSTOMER SERVICES REPRESENTATIVE
Cricket Wireless
05.2022 - 10.2023Read More
North Carolina A&T University
Read More
North Brunswick High School
HIGH SCHOOL DIPLOMA
Read More