Jada Castillo
Baltimore,maryland
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Cashier
bello vittos
Rosedale, Maryland
09.2020 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered phone calls to assist customers with questions and orders.
- Resolved customer complaints professionally in accordance with company policy.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves with merchandise when needed.
- Answered customer questions and provided store information.
Warehouse Packer
Amazon
Sparrows Point, Maryland
06.2023 - 01.2024
- Placed products on conveyors for final wrapping and shipment.
- Used pallet jacks to move items to and from warehouse locations.
- Inspected finished product packaging for quality assurance before sending out orders.
- Operated forklift and pallet jack to transport heavy loads.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Packed and unpacked items, checking breakables before stocking on shelves.
Education
High School Diploma -
Chesapeake High School
Essex, MD06-2023
Skills
- Returns processing
- Drawer balancing
- Product restocking
- Sales techniques mastery
- Inventory control
- Online orders preparation
- Customer service
- Order taking
- Sales transactions
- Empathy and patience
- Inventory restocking
- Credit and cash transactions
- Visual merchandising
- Customer relations
Timeline
Warehouse Packer
Amazon
06.2023 - 01.2024
Cashier
bello vittos
09.2020 - Current
High School Diploma -
Chesapeake High School