Jada Charles
Brooklyn
Summary
Experienced with guest relations, offering warm and approachable demeanor and ensuring memorable experiences through personalized service. Utilizes strong communication skills to address and resolve guest concerns promptly. Knowledge of hospitality operations, contributing to positive and efficient service environments.
Overview
7
7
years of professional experience
Work History
Hospitality Ambassador
Delta One Lounge
05.2024 - Current
- Manage high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Mentor hostess team members, establishing professional growth and strong teamwork.
- Develop strong connections with guests, creating a welcoming atmosphere and ensuring their return.
- Manage check-in procedures for faster service, improving overall guest experience.
- Manage VIP guest relations, ensuring their needs were met in a timely manner while maintaining discretion and confidentiality.
Hybrid Underwriting Agent
GEICO
01.2021 - 01.2023
- Offered basic knowledge of auto insurance to customers over the phone to provide excellent customer service and build customer-client relationships
- Handled over 44 calls daily with 10% of those calls being referrals for other company products to increase profit
- Used underwriting tools to assess the right risk of each policy
- Worked directly with the motor vehicle department in all states to handle insurance & registration conflicts
- Adjusted policies based on the customer’s needs of coverage, accepted payments and issued refunds
Service Member Representative
Planet Fitness
01.2018 - 01.2020
- Handled phone calls to answer inquiries, accept payments and downgrade or upgrade memberships
- Created different tiers of memberships and provided facility tours for new members on a daily basis
- Kept the member service desk organized and well stocked with cleaning supplies and flyers for upcoming promotions
Education
Some College -
Kingsborough Community College
Brooklyn, NY01.2019
High School Diploma -
Edward R Murrow High School
Brooklyn, NY01.2017
Skills
- Customer oriented
- Conflict resolution
- Organization
- Time- efficiency
- Quick learner
- Leadership
- Adaptability
- POS system operations
- Scheduling
- Guest relations
Timeline
Hospitality Ambassador
Delta One Lounge
05.2024 - Current
Hybrid Underwriting Agent
GEICO
01.2021 - 01.2023
Service Member Representative
Planet Fitness
01.2018 - 01.2020
Some College -
Kingsborough Community College
High School Diploma -
Edward R Murrow High School
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