Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Collins

Spartanburg

Summary

Motivated learner that thrives both independently and in collaborative work environments with a proven track record in building relationships and providing customer service while following and upholding standards and policies. Bringing a strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team. Seeking the position of Customer Service Representative at TD Bank; coming with sound product knowledge, multitasking and prioritizing abilities , as well as the ability to follow through on a timely manner.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Alorica
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Front Desk Receptionist

Massage Envy Spa
07.2022 - 01.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.

Trainer

Adidas
02.2018 - 07.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Education

Esthetician -

Kenneth Shuler School of Cosmetology
Spartanburg, SC
06.2024

Radiology Technology

Spartanburg Community College
Spartanburg, SC

High School Diploma -

Dorman High School
Roebuck, SC
12.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Alorica
01.2024 - Current

Front Desk Receptionist

Massage Envy Spa
07.2022 - 01.2024

Trainer

Adidas
02.2018 - 07.2022

Esthetician -

Kenneth Shuler School of Cosmetology

Radiology Technology

Spartanburg Community College

High School Diploma -

Dorman High School