Jada Conley
Glendale,AZ
Summary
Highly organized and dependable, with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to contribute to the team's success and meet collective goals. Possesses excellent organizational skills and a strong passion for work, making an ideal candidate for an entry-level position. Eager to leverage abilities to help the team achieve company objectives.
Overview
3
3
years of professional experience
Work History
Insurance Specialist
USAA
07.2024 - 09.2024
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained high standards of customer service by building relationships with clients.
- Communicated effectively with members of operations, finance, and clinical departments.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Increased sales revenue with persuasive presentations of insurance products tailored to clients needs.
Shift Manager
Angie's Lobster
01.2023 - 11.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Customer Service Representative
Party City
08.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Customer Service Cashier
Diary Queen
10.2021 - 05.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled daily credit and cash transactions for customers with accuracy and speed.
- Greeted customers when entering and leaving establishment.
- Operated cash register to record transactions accurately and efficiently.
Food Preparation Specialist
Hat Creek Burger
05.2021 - 08.2021
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Guaranteed customer satisfaction by quickly delivering orders.
- Measured, mixed and cooked ingredients following directions and nutritional restrictions.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Education
Bachelor of Science - Psychology
Arizona State University
Glendale, AZ05.2027
High School Diploma -
Mountain Ridge High School
Peoria, AZ05.2023
Skills
- Decision-Making
- Excellent Communication
- Active Listening
- Dependable and Responsible
- Self-Motivated
- Organization and Time Management
- Attention to Detail
- Customer Service and Assistance
- Customer Complaint Resolution
- Customer Transactions
- Documentation skills
Timeline
Insurance Specialist
USAA
07.2024 - 09.2024
Shift Manager
Angie's Lobster
01.2023 - 11.2023
Customer Service Representative
Party City
08.2022 - 01.2023
Customer Service Cashier
Diary Queen
10.2021 - 05.2022
Food Preparation Specialist
Hat Creek Burger
05.2021 - 08.2021
Bachelor of Science - Psychology
Arizona State University
High School Diploma -
Mountain Ridge High School
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