Jada Cruz
San Antonio,TX
Summary
Hospitality professional with expertise in customer service and cash management. Proven track record in efficiently managing diverse customer interactions while upholding high service standards. Proficient in overseeing restaurant operations, ensuring precise service delivery, and enhancing guest experiences. Committed to fostering team success and promoting customer loyalty.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Texas Roadhouse
Joliet, IL
11.2023 - 05.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Resolved customer complaints and inquiries in a timely manner.
- Proficient in using point of sale (pos) systems for order entry and payment processing.
- Served food and beverages to customers.
Receptionist
Plainfield Fit body bootcamp
Plainfield, IL
08.2021 - 05.2025
- Greeted Members warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
Dietary Aide
Heritage woods of Plainfield
Plainfield, IL
09.2019 - 08.2021
- Delivered dishes and meal trays to patient rooms during scheduled times.
- Performed daily cleaning duties such as sweeping floors and mopping surfaces.
- Provided excellent customer service to residents, staff, and families.
- Demonstrated effective communication skills when interacting with patients, families, and staff.
- Checked meal trays for compliance with diet modifications.
Education
High School Diploma -
Romeoville high School
Romeoville06.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling and beverage preparation
- Guest engagement and hospitality expertise
Timeline
Server/Bartender
Texas Roadhouse
11.2023 - 05.2025
Receptionist
Plainfield Fit body bootcamp
08.2021 - 05.2025
Dietary Aide
Heritage woods of Plainfield
09.2019 - 08.2021
High School Diploma -
Romeoville high School
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