JADA DANTZLER
Covington,AL
Summary
Diligent professional with 4.5 + years of experience and a proven knowledge of government policy and regulations, confidential correspondence, and data entry. Aiming to leverage my skills to successfully fill the role at your company. I have a hard-working mentality and I'm always up for taking on a challenging role, with a growing team. In addition; too that I have great relationship building skills.
Overview
7
7
years of professional experience
Work History
Deputy Court Clerk
St. Tammany Parish Clerk Of Court
Covington, LA
07.2022 - Current
- Respond to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Process payments for court cost and fees, maintained accurate drawers, issue receipts and update account balances.
- Examine legal documents submitted to courts for adherence to laws and court procedures.
- Answer inquiries from general public regarding judicial procedures, court appearances and trial dates.
- File pleadings such as motions, complaints, and or answer etc into the record.
Customer Service Representative
City Of Covington
Covington, LA
09.2021 - 07.2022
- Received and processed request for account changes or service disconnections
- Collected and posted payments for utility bills
- Assisted customers in establishing new service and researching billing issues
- Balanced receipts and payments
- Created service orders for customers
- Answered and directed calls to different departments within city hall.
Remote Inside Appointment Setter
Sun Pro Solar
Covington, LA
01.2021 - 09.2021
- Set appointments for customers to get solar panels installed
- Confirmed appointments through outbound calls
- Routed qualified leads to the Outside Sales team
- Collaborated regularly with Outside Sales, the Scheduling department, and Operations
- Handled in-bound lead flow, follow-ups, and e-mailed outreach
- Reviewed and analyzed actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
Holiday Clerk Assistant
United States Postal Office
Covington, LA
09.2020 - 01.2021
- Performed a variety of distribution, and sales and customer support duties for postal products and services
- Performed any variety of sales and customer services at a retail window or lobby, which may include selling postal products
- Distributed and scanned incoming and outgoing mail at a post office, branch or station.
Client Service Representative
Human Services
Hattiesburg, MS
03.2020 - 09.2020
- Reconciled EBT Card Inventory
- Kept records of assigned cases, and prepared required reports
- Explained and interpreted Electronic Benefits Transfer (EBT) procedures, rights and responsibilities to clients
- Answered and responded to telephone inquiries regarding electronic benefit transfers programs
- Issued returned or delivered EBT cards
- Transmitted daily, weekly, and monthly data updates as required
- Maintained required files and controls logs.
Support Specialist
Mississippi Department of Public Safety
Hattiesburg, MS
01.2018 - 03.2020
- Collected prescribed fees for licenses and or books
- Performed record checks on past or current licensees, as required by investigations via NCIC
- Evaluated information on applications to verify completeness and accuracy to determine whether applicants were qualified to obtain desired license
- Informed customers by telephone or in-person of additional steps they needed to take to obtain license or firearm permits.
Customer Service Representative
General Dynamics
Hattiesburg, MS
11.2015 - 03.2018
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recorded account information to open new customer accounts
- Directed calls to appropriate individuals and departments, while asking open-ended questions
- Managed over 100 customer calls per day.
Education
Associate of Applied Science - Paralegal Technology
05.2022
High School Diploma - undefined
05.2015
Bachelor of Science - Paralegal Studies/ Administration Of Justice
05.2024
Skills
- Ability to work under pressure
- Highly Dependable
- Self-Motivated
- Fast Learner
- Collaboration
- Adaptability
Timeline
Deputy Court Clerk - St. Tammany Parish Clerk Of Court
07.2022 - Current
Customer Service Representative - City Of Covington
09.2021 - 07.2022
Remote Inside Appointment Setter - Sun Pro Solar
01.2021 - 09.2021
Holiday Clerk Assistant - United States Postal Office
09.2020 - 01.2021
Client Service Representative - Human Services
03.2020 - 09.2020
Support Specialist - Mississippi Department of Public Safety
01.2018 - 03.2020
Customer Service Representative - General Dynamics
11.2015 - 03.2018
Holmes Community College - Associate of Applied Science, Paralegal Technology
Oak Grove High School - High School Diploma,
Mississippi College - Bachelor of Science, Paralegal Studies/ Administration Of Justice
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