Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Jada Fleurimond

Montclair,NJ

Summary

Resourceful professional with a solid background in Psychology and customer service in high-pressure environments. Proficient in multitasking, delivering detail-oriented care, and fostering effective communication to build strong relationships with patients, families, and colleagues. Seeking a coordinator or technician position in a hospital to apply my expertise in behavioral health and customer service to enhance efficiency and improve patient outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Proud Moments Aba
01.2024 - Current


  • Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client's needs and goals.

Customer Service Representative

Applebee's Neighborhood Grill & Bar
05.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, generating repeat business by providing exceptional service

Operations Manager

Kean University
08.2022 - 03.2023
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel
  • Coordinated with cross-functional teams to develop innovative event themes that met client objectives and exceeded expectations.

Guest Service Representative

Target
08.2020 - 08.2022
  • Assisted guests with inquiries, provided directions, and handled returns, while promptly and professionally resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.

Education

Bachelor of Science - Psychology

Kean University
Union, NJ
05-2023

Associate of Arts - Early Childhood Education

Passaic County Community College
Paterson, NJ
05-2019

Skills

  • Data entry & Documentation
  • Time management & multitasking
  • Meticulous & detail driven
  • Patient Care & Support

Certification

  • Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.

Timeline

Registered Behavior Technician

Proud Moments Aba
01.2024 - Current

Operations Manager

Kean University
08.2022 - 03.2023

Customer Service Representative

Applebee's Neighborhood Grill & Bar
05.2022 - Current

Guest Service Representative

Target
08.2020 - 08.2022

Bachelor of Science - Psychology

Kean University

Associate of Arts - Early Childhood Education

Passaic County Community College

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Jada Fleurimond