Imani Phillips
Charlotte,NC
Summary
Detail-oriented and dependable professional with experience in behavioral health, client support, and administrative coordination. Skilled in scheduling, documentation, and maintaining organized workflows in fast-paced environments. Strong communicator with the ability to manage multiple responsibilities while delivering high-quality service..
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Registered Behavior Technician
Brighter Strides ABA
Charlotte, NC
08.2025 - Current
- Coordinate and manage client scheduling, cancellations, and rescheduling to ensure consistent service delivery
- Maintain accurate documentation, data entry, and session notes using electronic systems
- Communicate professionally with families and supervisors regarding appointments and client progress
- Provide structured one-on-one support while maintaining a safe and organized environment
- Led behavior intervention strategies for clients, enhancing therapeutic effectiveness and engagement.
- Implemented training programs for families, promoting consistency of care across environments.
Registered Behavior Technician
Mosaic Pediatric Therapy
Charlotte, NC
03.2023 - 08.2025
- Implemented individualized behavior intervention plans under clinical supervision
- Maintained and collected detailed and compliant documentation using CentralReach
- Trained caregivers on behavior management techniques and strategies for consistency at home.
- Conducted one-on-one sessions to reinforce positive behaviors and skills acquisition.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
After-School Care Provider
Movement Mortgage
Charlotte, NC
08.2022 - 06.2023
- Supervised daily activities to ensure a safe and engaging environment for children.
- Developed and implemented creative educational programs tailored to children's interests and developmental needs.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Coordinated recreational activities that fostered teamwork, cooperation, and social skills among participants.
- Maintained accurate records of attendance, incidents, and participant feedback for program evaluation.
- Collaborated with staff to enhance program offerings based on feedback and best practices in child development.
Direct Support Professional
RHA Health Services LLC
Charlotte, NC
01.2022 - 08.2022
- Supported individuals with developmental disabilities in daily living activities and personal care.
- Collaborated with multidisciplinary teams to develop and implement individualized support plans.
- Monitored behavior and provided crisis intervention to ensure safety and well-being.
- Trained and mentored new staff on best practices in direct support services.
Education
Bachelor of Science - Sociology/Archeology
University of North Carolina At Charlotte
Charlotte, NC05-2027
Skills
- Scheduling & Coordination
- Administrative Support
- Data Entry & Documentation
- Client Communication
- Microsoft Office (Word, Excel, Outlook)
- Time Management & Organization
Certification
- RBT - Registered Behavior Technician
- CPI Certification
- Basic Life Support (BLS)
- CPR certification
Timeline
Lead Registered Behavior Technician
Brighter Strides ABA
08.2025 - Current
Registered Behavior Technician
Mosaic Pediatric Therapy
03.2023 - 08.2025
After-School Care Provider
Movement Mortgage
08.2022 - 06.2023
Direct Support Professional
RHA Health Services LLC
01.2022 - 08.2022
Bachelor of Science - Sociology/Archeology
University of North Carolina At Charlotte