Jada Fox
Park Forest,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Team Representative - CSR
Sedgwick Claims Management
10.2023 - 12.2023
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Increased customer retention rates by diplomatically handling escalated issues and delivering timely solutions.
- Supported departmental goals by consistently meeting or exceeding performance metrics in quality, accuracy, and timeliness.
- Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
- Elevated client satisfaction levels through proactive communication of claim status updates and prompt follow-ups on inquiries.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Maintained confidentiality of patient finances, records, and health statuses.
- Managed an average of 20 plus incoming calls per day from clients
Sales Associate
Macy's
06.2016 - 10.2020
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Hennes & Mauritz
04.2016 - 12.2018
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Eddie Bauer
04.2014 - 02.2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - Health Administration
Rasmussen University
Naperville, IL09.2024
High School Diploma -
Dunber Vocational Career Academy
Chicago, IL01.2014
Skills
- Medical Terminology Knowledge
- Active Listening
- Information Security
- Call Management
- Account Updating
- Data Collection
- Customer Relations
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Care Team Representative - CSR
Sedgwick Claims Management
10.2023 - 12.2023
Sales Associate
Macy's
06.2016 - 10.2020
Sales Associate
Hennes & Mauritz
04.2016 - 12.2018
Sales Associate
Eddie Bauer
04.2014 - 02.2015
No Degree - Health Administration
Rasmussen University
High School Diploma -
Dunber Vocational Career Academy
Similar Profiles
Alexis HerringtonAlexis Herrington
Medical Claims Examiner at Sedgwick Claims ManagementMedical Claims Examiner at Sedgwick Claims Management
Temeka WorshipTemeka Worship
Disability Representative at Sedgwick Claims Management ServicesDisability Representative at Sedgwick Claims Management Services
Briana DickersonBriana Dickerson
Claims Representative at Sedgwick Claims Management Services Inc.Claims Representative at Sedgwick Claims Management Services Inc.
Tracy KendallTracy Kendall
Claims Examiner at Sedgwick Claims Management Services Inc.Claims Examiner at Sedgwick Claims Management Services Inc.
LISA RODDYLISA RODDY
Medical Records Coordinator at Aunt Martha's Health and Wellness CenterMedical Records Coordinator at Aunt Martha's Health and Wellness Center