Jada Gowen
Sturgis,MI
Summary
Dynamic Patient Services Representative with a proven track record at My Community Dental Centers, excelling in patient registration and insurance verification. Recognized for enhancing patient satisfaction through effective appointment scheduling and empathetic complaint resolution. CPR certified, adept at balancing multiple responsibilities while maintaining confidentiality and compliance with HIPAA regulations.
Experienced with sterilization procedures and dental assisting techniques. Utilizes effective practices for maintaining sterile environment and supporting dental staff. Knowledge of infection control protocols and patient care contributes to seamless dental operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Services Representative
My Community Dental Centers
11.2023 - 08.2024
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
Assembly Line Worker
Midwest Tool
06.2023 - 11.2023
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Document Scanner
Mckinley Family Dental
06.2022 - 04.2023
- Inputted settings onto scanner computer screen by manipulating mouse or typing from keyboard.
- Prepared documents for scanning by removing staples, paper clips, and other obstructions that could damage equipment or impede operations.
- Increased efficiency by implementing a streamlined document scanning process.
- Utilized industry-specific software tools proficiently for seamless integration into client databases or management systems.
Education
Certificate - Dental Assistant
Ross Medical Education Center
Portage, MI06-2025
High School Diploma -
Sturgis Ecademy
Sturgis, MI05-2016
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- CPR certified
Certification
CPR certified
Timeline
Patient Services Representative
My Community Dental Centers
11.2023 - 08.2024
Assembly Line Worker
Midwest Tool
06.2023 - 11.2023
Document Scanner
Mckinley Family Dental
06.2022 - 04.2023
Certificate - Dental Assistant
Ross Medical Education Center
High School Diploma -
Sturgis Ecademy
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