Jada Harmon
Baytown
Summary
Compassionate PCA recognized for ability to complete tasks efficiently and productively. Skilled in patient care, medication administration, and mobility assistance. Excel in communication, empathy, and patience, ensuring high-quality care and support for clients in various settings.
Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
32
32
years of professional experience
Work History
PCA Patient Care Associate
Optumrx PCS
Englewood
10.2025 - Current
- Answered phone calls, verified insurance, managed prescription reorders and cancellations
PCA Patient Care Associate
LYP Health Management
Cincinnati
03.2024 - 07.2025
- Answered phone calls and transferred to appropriate departments to ensure effective communication
- Ensured accurate verification of patient insurance to facilitate billing.
- Managed appointment changes to enhance patient satisfaction and ensure optimal use of time.
- Cancelled and rescheduled appointments to accommodate patient needs and optimize scheduling
- Sent messages to doctor and staff to relay important patient information and facilitate care
- Handled incoming calls and directed them to the appropriate department to ensure timely assistance.
Medical Receptionist
Greater Houston Foot Centers
Baytown
10.2022 - 10.2023
- Greeted patients upon arrival, ensuring a welcoming atmosphere for their visit.
- Answer phone calls and transfer to the correct department
- Verify patients' insurances
- Schedule patients for their next appointments
- Performed faxing and filing to maintain accurate office documentation.
- Maintained confidential files and records according to the office policies and procedures
Medical Receptionist
Baytown Occupational and Family Medicine
Baytown
04.2016 - 10.2022
- Greeted patients during sign-in, ensuring a welcoming environment for their visit.
- Answered phone calls promptly and transferred them to the appropriate department.
- Verified patient insurances, facilitating smooth processing of appointments and reducing delays.
- Coordinated next appointments for patients to ensure timely care.
- Filed important documents systematically to maintain organized records.
- Maintained confidential files and records according to the office policies and procedures
Customer Service Consultant
San Jacinto Mall
09.2007 - 10.2015
- Proactively sought opportunities to create memorable customer interactions, assisting customers by providing directions, information, answering questions, and performing other duties.
- Engaged with customers to inform them about ongoing promotions.
- Developed and maintained strong relationships with retailers, educating them about various mall services.
- Conduct all service and administrative functions of the Customer Service Center such as mall advertising i.e. Gift Card Program, faxing, photocopying, daily tracking/monitoring etc.
- Maintain a thorough knowledge of the mall shopping services, Amenities/facilities, stores/locations and promotional activities.
- Coordinated non-profit bookings, table rentals, and promotional events.
- Assist with weekly Tenant memos, creation and distribution
- Maintain an up-to-date tenant Job Posting record at Customer Service, on the Mall bulletin board and on the mall website.
Receptionist
Meador Staffing
01.2000 - 09.2007
- Greeted building visitors, answered questions, and directed to appropriate locations, enhancing visitor experience
- Answer phone calls and transfer to correct department
- Maintained cleanliness of entryway and lobby, creating welcoming environment for visitors and staff
- Maintained confidential files and records in accordance with office policies, ensuring data integrity and compliance
Various Positions
Staffing Connections
02.1998 - 09.2007
- Took on more responsibilities that included enhancing team cooperation and leading projects for constructing new counters and heavy merchandise storage.
- Moved counters, restocked merchandise, and measured store layout to enhance customer accessibility.
- Sorted materials, organized files, and maintained an orderly filing system.
Crew Member
McDonalds
06.1996 - 12.1997
- Welcomed customers, took orders, and communicated with kitchen staff to ensure timely and accurate food service.
- Prepared food items such as hamburgers as per the established standards.
- Assisted the other staff members in taking orders.
- Adhered to the quality and work standards of the chain.
- Maintained cleanliness in the work stations.
- Helped team by promptly gathering customer orders to enhance service speed.
- Reviewed customer complaints and feedback to identify areas for service improvement.
Crew Member
Burger King
09.1994 - 05.1996
- Welcomed customers, took and transmitted orders to kitchen staff, and ensured timely delivery of food.
- Prepared food items such as hamburgers as per the established standards.
- Assisted the other staff members in taking orders.
- Adhered to the quality and work standards of the chain.
- Kept work areas tidy to support efficient food preparation and service.
- Supported team members by efficiently taking customer orders.
- Reviewed customer complaints and feedback to identify opportunities for service improvement.
Education
Bachelor's Degree - Healthcare Administration
University of Phoenix
Phoenix, AZAssociates Degree - Healthcare Administration
University of Phoenix
Phoenix, AZSkills
- Medical office experience
- EMR systems
- Appointment scheduling
- Medical scheduling
- Insurance verification
- Insurance prior authorization
- Maintaining patient confidentiality
- Patient interaction
- Customer service
- Front desk
- Client interaction via phone calls
- Clerical experience
- Call center experience
- Outbound calling
- Computer skills
- Google Workspace
- Attention to detail
- Organizational skills
- Communication skills
- Phone etiquette
- Customer support
- Outbound calling
- Call center experience
Languages
English, Fluent
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
PCA Patient Care Associate
Optumrx PCS
10.2025 - Current
PCA Patient Care Associate
LYP Health Management
03.2024 - 07.2025
Medical Receptionist
Greater Houston Foot Centers
10.2022 - 10.2023
Medical Receptionist
Baytown Occupational and Family Medicine
04.2016 - 10.2022
Customer Service Consultant
San Jacinto Mall
09.2007 - 10.2015
Receptionist
Meador Staffing
01.2000 - 09.2007
Various Positions
Staffing Connections
02.1998 - 09.2007
Crew Member
McDonalds
06.1996 - 12.1997
Crew Member
Burger King
09.1994 - 05.1996
Bachelor's Degree - Healthcare Administration
University of Phoenix
Associates Degree - Healthcare Administration
University of Phoenix