Summary
Overview
Work History
Education
Skills
References
Timeline
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Jada Hawk

Customer Service Manager
Bonney Lake,Washington

Summary

Personable customer service rep offering five years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company merchandise and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Manager

The Old Cannery
Sumner, WA, 98390
Apr.2017 - Current
  • Consistently managed 10-person staff with effectively resolving issues.
  • Hired and trained new staff.
  • Assigned coordinators for repair services, and ordered replacement parts as needed.
  • Arranged solutions to assist with errors made with customers merchandise.
  • Contacted over 40 manufacturers for warranty claims.
  • Processed financing, and authorized charges for customers.
  • Responsible for 7 cash drawers, and bankcard terminals.

Lead Hostess

Jade Palace
University Place, WA 98466
Aug.2015 - May.2017
  • Took reservations and to-go orders by phone.
  • Completed financial transactions for other staff members.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Assist hiring, and training employees.
  • Distribute tips to correct server/host from tip pool.
  • Prepared receipts, and cash drops upon closing.

Education

High School Diploma -

Internet Academy
Federal Way, Washington
2014 - 2017

Skills

    Effective problem solver

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References

  • Kim Simpson 253-347-7991
  • Kayla Coonse 253-224-6457
  • Heather Smith 253-686-0558

Timeline

Customer Service Manager

The Old Cannery
Apr.2017 - Current

Lead Hostess

Jade Palace
Aug.2015 - May.2017

High School Diploma -

Internet Academy
2014 - 2017

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Jada HawkCustomer Service Manager