Summary
Overview
Work History
Education
Skills
Timeline
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Allison Rios

Palmdale,California

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Customer Service Manager

Vallarta Supermarkets
Lancaster, CA
05.2021 - Current
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process delays.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Customer Service Cashier

Vallarta Supermarkets
Lancaster, CA
01.2021 - 05.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

Political Science

Antelope Valley College
Lancaster, CA
05.2001 -

Skills

Inter-department collaboration

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Timeline

Customer Service Manager

Vallarta Supermarkets
05.2021 - Current

Customer Service Cashier

Vallarta Supermarkets
01.2021 - 05.2021

Political Science

Antelope Valley College
05.2001 -

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Allison Rios